Inside Sales Specialist (Madrid)

Description

**Inside Sales Specialist** =========================== **The AI-powered operating system for beauty, wellness, and self-care** --------------------------------------------------------------------- **Fresha is the global operating system for the beauty, wellness, and self-care industry—connecting and empowering everything from hair salons and barbershops to spas, aesthetic clinics, gyms, and health clinics.** **Marketplace \+ SaaS Platform \+ Fintech** **About Fresha** ---------------- **Fresha is the leading AI-powered operating system trusted by millions of consumers and businesses worldwide. Over 130\.000 businesses and more than 450\.000 stylists and professionals globally use Fresha, having processed over one billion appointments to date.** **The company is headquartered in London, UK, with global offices located in New York, Vancouver, Sydney, Amsterdam, Dubai, Warsaw, and Pristina.** **Fresha enables consumers to discover, book, and pay for beauty, wellness, and self-care appointments with local businesses through its marketplace, while businesses and professionals use an all-in-one platform to manage their entire operations via intuitive, subscription-free enterprise software and financial technology solutions.** **Fresha’s ecosystem provides merchants with everything they need to run their business efficiently—including appointment booking, point-of-sale, customer management, marketing automation, loyalty programs, product inventory, and team management.** **The consumer-facing marketplace allows partner businesses to increase their revenue potential by leveraging online bookings and automated marketing through mobile apps and advanced integrations with major technology brands such as Instagram, Facebook, and Google.** **Salary: From €40\.000 OTE, depending on experience.** **Job Description** -------------------------- **Reporting directly to the General Manager and working closely with the Commercial and Marketing teams, you will focus on converting inbound qualified leads into new business for Fresha.** **You will be responsible for understanding the needs of prospective partners, presenting the Fresha platform, and managing complex commercial conversations throughout the full sales process until closure.** **This is an excellent opportunity for an experienced sales professional who wants to take on a key role in Fresha’s growth, bring strong consultative expertise, and maximize conversion of inbound opportunities.** **To foster a collaborative environment rooted in in-person interaction and teamwork, this position requires working from our Madrid office five days per week.** **What You’ll Be Doing** ------------------------ **KPIs – Consistently achieve individual and team goals related to lead conversion and revenue generation.** **Inbound Leads – Promptly and effectively contact 100% of assigned qualified inbound leads.** **Qualification – Conduct a detailed analysis of each prospective partner’s needs, challenges, objectives, and current processes to assess fit with Fresha.** **Consultative Selling – Present, promote, and sell Fresha’s products and services through discovery calls and customized product demonstrations.** **Conversion – Convert inbound leads into new partners by handling complex objections and clearly communicating the platform’s business value.** **Sales Cycle – Manage the full sales process from initial contact through to closure and handover to the relevant team.** **Follow-up – Maintain strategic, structured, and timely follow-up with prospective partners to maximize conversion.** **CRM – Accurately log all interactions, activities, outcomes, and next steps in the CRM to ensure robust pipeline management.** **Partner Experience – Deliver a professional, consultative, and efficient experience throughout the entire sales process.** **Collaboration – Work closely with Marketing, Business Development, Onboarding, and other teams to ensure a seamless partner experience.** **Feedback – Share insights on lead quality, recurring objections, market trends, and opportunities to improve conversion.** **Continuous Improvement – Identify opportunities to enhance processes, sales messaging, and conversion approaches within the team.** **This list is not exhaustive and other responsibilities may be required.** **What We’re Looking For** ------------------------ **Experience – Minimum five years of sales, inside sales, or lead conversion experience in a B2B environment.** **Track Record – Proven history of achieving sales targets and converting opportunities into new customers.** **Consultative Selling – Experience understanding complex business needs and aligning them with relevant commercial solutions.** **Communication – Excellent verbal and written communication skills, with confidence to engage with business decision-makers and other key stakeholders.** **Objection Handling – Ability to manage complex objections, negotiate, and build trust during the sales process.** **Results Orientation – High motivation driven by goals, performance metrics, and commercial outcomes.** **Organization – Ability to manage multiple opportunities, prioritize tasks, and maintain structured and effective follow-up.** **Autonomy – Capacity to work independently, make commercial decisions, and take ownership of results.** **Resilience – Comfort working in a fast-paced environment, managing pressure, and adapting to change.** **Curiosity – Natural curiosity and desire to learn, grow, and continuously develop.** **Requirements** -------------- **Languages – Professional-level Spanish, English, and Portuguese.** **Desired Qualifications** ----------------------- **Industry – Prior experience in SaaS, online marketplaces, payment platforms, or technology companies.** **CRM – Strong experience using CRM systems to manage leads, sales activity, pipeline, and opportunities.** **At Fresha, we value passion and potential as much as specific skills. If you’re enthusiastic and eager to learn, we encourage you to apply—even if you don’t meet all the listed requirements. We believe in supporting your growth and providing the tools you need to succeed in your role.** **Inclusive Workforce** ---------------------------- **At Fresha, we are building a culture where people from all backgrounds feel welcome.** **We want everyone at Fresha to feel included and truly empowered to contribute fully to our vision and goals. All applicants will receive fair consideration for employment.** **We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic applicable in the location where the person is applying.** **If you have any accessibility requirements that would make you more comfortable during the interview process or once you join us, please let us know so we can support you.