Job Summary: We are seeking Reception Assistants for hotels in Madrid, responsible for check-in/out, incident management, luggage handling, and customer service, with growth potential. Key Points: 1. Fully stable position with real growth opportunities. 2. Customer-oriented. 3. SAP knowledge will be highly valued. CATALONIA HOTELS & RESORTS requires Reception Assistants to work in our hotels located in the center of Madrid **Main responsibilities include:** * Check\-in/Check\-out. * Control and reading of room keys. * Safe deposit box rentals. * Cash reconciliation and handover to the colleague on the next shift. * Responsibility for all matters generated during their working hours. • Incident management, but not resolution. * Luggage handling. * Room changes. * Mail management. * Room sales. * Switchboard call management. * Supervision of bell staff under their responsibility. REQUIREMENTS * Experience in a similar position. * Tourism-related studies. * Advanced English \+ Other languages are valued. * Customer-oriented. * SAP knowledge will be highly valued. WE OFFER * 40-hour weekly contract. * Rotating shifts. * Fully stable position with real growth opportunities. * Competitive salary.