We are seeking a versatile and highly resourceful individual to support the core of our operations: the coordination between our caregivers and families. This position combines technical administrative management with the human element of Human Resources, serving as a key role in ensuring that our elderly clients receive uninterrupted, high-quality care. **Your Main Responsibilities** **1. Human Resources Management and Scheduling** * **Incident Management:** Promptly resolve staff absences, leave requests, or delays, adjusting schedules to ensure no client remains unattended. * **Recruitment Support:** Screen curricula of socio-healthcare profiles, conduct initial telephone interviews, and manage the employment pool. * **Attendance Monitoring:** Supervise employee entry and exit records via the management platform. * **Document Management:** Archive and track employment contracts, extensions, official professional qualifications, and medical fitness certifications. **2. Administration and Customer Service** * **Telephone Support:** Answer calls from families and clients, conveying trust and professionalism. * **Billing and Basic Accounting:** Assist in preparing monthly invoices and monitoring payments. * **Administrative Support:** Draft reports, manage email correspondence, and handle basic procedures with public authorities when required. **Candidate Profile** * **Education:** Vocational training (Intermediate or Advanced Level) in Administration, Labor Relations, or related fields. Training in social integration is a plus. * **Experience:** Minimum 1 year of administrative experience. Prior experience in Home Help Services (SAD) or residential care facilities is highly valued. **Key Competencies:** * **Problem Solving:** Ability to remain calm and identify swift solutions in unexpected situations. * **Empathy and Communication:** Excellent interpersonal skills—both with cleaning/care staff and with families facing vulnerable circumstances. * **Organization:** Ability to manage multiple tasks and prioritize urgent matters effectively. * **Tools:** Proficiency in Microsoft Office (especially Excel) and familiarity with social services management software (e.g., Gesad or similar). **What We Offer** * **Contract:** Permanent (indefinite from day one). * **Salary:** As per the Offices and Offices Collective Agreement (pro-rated to working hours). * **Growth:** Join a growing company with a genuine social purpose. * **Work Environment:** A young, dynamic team with a deeply human-centered approach. Job Type: Part-time, Permanent Contract Work Location: On-site