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Job Summary: We are seeking a responsible, customer-oriented professional to manage and supervise the operation of a gaming hall, ensuring customer satisfaction and regulatory compliance. Key Highlights: 1. Professional and approachable in-venue customer service. 2. Indefinite-term contract and competitive salary. 3. Continuous training and internal growth opportunities. We seek a responsible, customer-oriented individual to manage customer service and ensure the proper operation of our gaming hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * In-venue customer service, resolving inquiries with professional and approachable conduct. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change management, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support during opening, closing, and maintaining venue order. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is desirable). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer tool proficiency. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Customer service training. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Indefinite-term contract and competitive salary. * Initial and continuous training. * A professional environment focused on safety. * Internal growth opportunities.
