Customer Service Specialist

Description

Job Summary: We are seeking a customer service professional to resolve incidents, handle complaints, and maintain customer satisfaction in a dynamic and international environment. Key Highlights: 1. Develops customized formulas according to crop and regional needs 2. Collaborates with other departments to enhance customer experience 3. Identifies opportunities for improving customer service *At Liquimed, we develop special customized formulas based on the specific needs of each crop, production region, cooperative, distributor, irrigation communities, etc.* **Main Responsibilities** * Respond to customer inquiries via phone, email, and live chat * Resolve incidents and issues related to products and services * Provide information on products, pricing, and promotions * Manage complaints effectively and professionally * Log and follow up on all cases in our CRM system * Collaborate with other departments to enhance customer experience * Maintain a high level of customer satisfaction (KPI: \>90%) * Identify opportunities for improving customer service **Requirements** * *Languages:* Spanish (native) — mandatory English (B2/advanced level) — highly desirable * *Skills:* Excellent verbal and written communication Patience and empathy toward customers Problem-solving ability Ability to work under pressure and manage time effectively Basic computer skills (Office, CRM) Sensitivity in handling difficult situations **We Offer** * Permanent contract with social security coverage * Hybrid work model: 3 days in the office, 2 days remote * Private health insurance * Continuous training and growth opportunities * Discounts on company products and services * International and dynamic work environment * Performance bonuses (up to €2\.000/year additional) * 22 paid vacation days \+ public holidays *Apply now!* Salary: Starting from €35\.000.00 per year Benefits: * Professional development support * Company-provided meals * Flexible working hours * Training for professional certifications * Company laptop * Training program * Company mobile phone Work Location: Hybrid remote work in 28025 Madrid, Madrid province