Associate Clinical Specialist

Description

Summary: This entry-level Associate Clinical Specialist role involves contributing to clinical decision-making, case support, and treatment quality within the Clinical Operations / Treatment Design team. Highlights: 1. Ideal for entry-level clinical professionals in Clinical Operations. 2. Critical role supporting high-quality clinical outcomes. 3. Opportunity to enhance provider experience and treatment consistency. ### **Description** This position is ideal for **entry‑level clinical professionals** looking to join the **Clinical Operations / Treatment Design team** as an **Associate Clinical Specialist**, contributing to **clinical decision\-making, case support, and treatment quality**. Partnering with **CAD Designers, Support Teams, and Invisalign Providers**, you will provide **clinical insights, case evaluations, and communication support** to ensure treatment plans align with **Align Protocols** and **customer needs**. This role is **critical to supporting high‑quality clinical outcomes**, enhancing provider experience, and ensuring consistency across treatment planning operations.### **Key Responsibilities** * Provide **clinical support** to CAD Designers, Support Teams and ensure treatments follow **Align protocols and customer instructions.** * Participate in **clinical communication** with Align employees and Invisalign Providers as needed. * Resolve **customer issues** and manage **product** and **treatment**‑related **inquiries**. * Participate in and/or deliver **training sessions** for production CAD Designers. * Assist or participate in **clinical training sessions** for internal teams and Invisalign providers. * Contribute to **special projects** and **suggest improvements** to enhance clinical quality and customer experience. * Assist with **product safety** reporting in collaboration with Regulatory and QA. * Follow s**afety policies** and **work independently** within assigned responsibilities. ### **Skills, Knowledge \& Expertise** * **\+2 year**s of experience in Dentistry. * Master's Degree in Orthodontics is considered an asset. * Experience in interactions with customers and / or similar role is highly regarded. * Hands\-on experience with **ClinCheck** software would be an advantage. * **English** proficiency is a must for this role. * **Portuguese** is considered a nice\-to\-have. * Ability to read, analyze, and interpret **orthodontic records, prescriptions, internal communications, and procedures.** * Ability to analyze complex situations, identify root causes, evaluate alternatives and implement effective solutions. * Ability to apply **clinical judgment** and make sound **clinical decisions.** * Demonstrated potential to **learn, adapt, and manage company tools** to track personal and CAD Designer performance. * Strong **customer focus**. * **Proactive** **mindset** to identify opportunities for improvement, challenge the status quo and contribute to process optimization. **Teamwork:** Collaborative team player who builds solid internal relationships and works effectively with Support teams, clinical leadership, and cross‑functional departments. * Knowledge of **computer operations** and Microsoft Office tools. * Strong ability to **present information effectively** to co‑workers and customers. ### **About Align Technology** **Your growth and well\-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well\-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well\-being programs to keep you thriving in both body and mind. * Employee\-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game\-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open\-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well\-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.