Payment Operations Analyst

Description

**Company Description** ----------------------------- Why work at Sopra Steria? Because it also means feeling **Sopra Steria**. We are a renowned European leader in consulting, digital services, and software development, with nearly 56,000 employees across nearly 30 countries and over 4,000 in Spain. We focus on people — their training and professional development — which drives our constant growth and improvement. We are passionate about digital transformation, and just like you, we seek the greatest of adventures. We want your everyday work to become your greatest source of inspiration — where you learn, contribute, have fun, grow, and above all, enjoy yourself to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! **Job Description** -------------------------- What challenge do we propose? We are seeking a Payment Operations Analyst for a major client in the banking sector. Key responsibilities: * Control and management of daily transactional payment operations for Santander Group branches. * End-to-end monitoring of the payment operational process. * Resolution and escalation of operational incidents. * Capture and posting of manual payment settlements ordered by clients. * Management of alerts and error-repair queues in SWIFT messaging. * Accounting reconciliation and identification/resolution of discrepancies in transit and correspondent accounts. * Coordination and communication with various teams to resolve incidents while minimizing customer impact. * Communication with customer service areas to report on settlement status. * Monitoring of technological and operational incidents throughout the entire process lifecycle. **Requirements** -------------- What are we looking for? 1–2 years of experience in: * Payments areas. * Banking settlement. * Financial products or related areas. * Intermediate/advanced English level (preferably B2). **Additional Information** ------------------------- What do we offer you? * Permanent, full-time contract. * 23 days of vacation. * Continuous training: technical, transversal, and language skills. We provide access to certifications, training from leading technology partners, online platforms, and much more! * Life and accident insurance. * Option to enroll in our flexible compensation plan (medical insurance, childcare vouchers, transportation, meal vouchers, and training). * Access to the Privilege Club, offering attractive discounts from top brands. * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces — combining work and fun! * Camaraderie and a positive atmosphere — unity is at the heart of what we do. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career plan. You’ll receive training, set goals, and undergo regular follow-up to ensure we achieve them together. We listen to your priorities and actively champion them. Your voice matters here! Join us and be part of something greater! **The world is how we shape it** At Sopra Steria, we are committed to building a diverse and inclusive environment, evaluating each candidate objectively based on competencies and experience. We firmly believe that diversity of experiences and perspectives is what fuels our innovation.