Social Services Assistant, Permanent Position, SAMUR SOCIAL

Description

Job Summary: Group 5 is seeking a Social Services Assistant to provide care and support to individuals facing social vulnerability, conducting assessments, interventions, and case follow-up. Key Highlights: 1. Operational responsibility in mobile units and various service locations. 2. Individual and group social assessment and intervention for users. 3. Opportunity for professional growth and continuous training. ### **Description** Company Other Public Administration Services Division Position Social Services Assistant, Permanent Position, SAMUR SOCIAL Type of Offer Internal Number of Vacancies 1 Job Description Group 5 is a company specialized in managing and developing social and socio-healthcare services. It comprises a team of over 4,700 professionals who provide daily care to 5,100 people experiencing social vulnerability, aiming to improve their well-being and quality of life. We operate across more than 150 centers and services in the fields of mental health, neurorehabilitation, elderly care, dependency, social emergencies, homelessness, child protection, and social education. Currently, we are looking for a Social Services Assistant to join our SAMUR SOCIAL center located in Madrid. WHAT WILL YOU DO DAILY? * Operational responsibility both in the active mobile unit during service delivery and in various locations and situations (short-stay units, communications room, case follow-up spaces, etc.) where you perform your professional duties, complying with service operational procedures and instructions issued by the Central Communications Room or under the guidance of the relevant management, represented by the entity’s technical coordinator or coordination assistants, as well as intermediate supervisors (shift managers). * Responsibility for individual and group social assessment and intervention for users served. * Responsibility for user assistance. * Completion of all reports requested by the relevant management. * Accurate completion of clinical reports, both written and electronic, safeguarding them during working hours. * Exquisite, correct, and courteous treatment toward users and all participants involved in interventions. * Responsibility for informing family members about the user’s condition and your actions. * Responsibility for transferring the user and the case’s social information—verbally and in writing—to the receiving center. * Conducting follow-up tasks for individuals accommodated in various reception facilities and other accommodation modalities (residences, boarding houses, hotel placements, etc.). * Performing tasks in the Central Communications Room when required. * Supervising and supporting functions carried out by Social Services Assistants. * Adhering to the service’s quality policy by reporting deviations or inappropriate procedures affecting service performance to the immediate supervisor. * Engaging with media outlets only upon authorization from the entity’s relevant management and prior approval from municipal responsible personnel—all under the dependence, direction, and supervision of the entity’s responsible staff. * Collaboration in research and teaching projects approved by the competent bodies of the Service. * Attendance at mandatory continuing education sessions organized by the Service. WHAT ARE WE LOOKING FOR? * Minimum qualification: High school diploma, Geriatric Care Assistant certification, or equivalent. * Preferred: Vocational training (Medium Level) in social or healthcare fields. * Minimum experience: 6 months in social emergency intervention and/or working with groups at risk of exclusion. * Valid driver’s license with at least one year of driving experience. WHAT DO WE OFFER? Working Hours: Morning shifts – weekends and holidays Contract Type: Permanent Salary: As per collective agreement Join a rapidly expanding company offering continuous training Eligibility for flexible compensation plan (transportation vouchers, meal vouchers, childcare support, etc.), as well as emotional well-being and psychological support programs. Opportunities for career advancement within the company Start Date 15/07/2026 Publication Date 23/06/2026 Application Deadline 30/06/2026