Job Summary: We are seeking a candidate with operational and analytical experience to drive the evolution of the Digital Check-in / Check-out service, enhancing the customer experience through the digitalization of key processes. Key Highlights: 1. Drive the evolution of the Digital Check-in / Check-out service 2. Digitalization of the customer journey and optimization of Opera Cloud 3. Collaborate in continuous process improvement We are knowmad mood! We are a leading digital transformation company, continuously evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with a mission to deliver value to our clients and empower our talent. Comprising over 3\.000 creative, digital, and innovative individuals connected by purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. The values guiding us toward excellence are collaboration, innovation, commitment, fun, and trust. **What do we value?** We seek a candidate with solid operational experience and analytical capability to drive the evolution of our **Digital Check-in / Check-out** service. You will join a team focused on improving the customer experience through digitalization of key processes and optimization of Opera Cloud. * Knowledge and prior experience working with **Opera Cloud**. * Experience in **customer journey digitalization** initiatives or similar processes. * Demonstrated ability to **gather, analyze, and document functional requirements**. * Skill in transforming business needs into clear, actionable functional documentation. * Operational perspective and ability to understand hotel or customer service processes. **What would your responsibilities be?** * Manage and optimize **Opera Cloud** for daily operational use. * Lead **customer journey digitalization** initiatives, identifying improvement opportunities and coordinating implementation. * Gather, analyze, and document business **functional requirements**. * Translate operational needs into **clear, actionable functional documentation**. * Collaborate with operational teams to evolve and improve the **Digital Check-in / Check-out** service. And with us, you can enjoy: Indefinite-term contract **100% REMOTE** Internal training and access to certifications. Check our calendar here: https://www.knowmadmood.com/es/talento/formacion Flexible compensation plan (health insurance, transportation allowance, childcare vouchers, meal vouchers) Become an ambassador of our brand through our referral program Refer your friends and earn extra rewards! Events, meetups, tech days, talks… and much more! 26 days of leave (22 vacation days, 2 flexible days, and December 24 and 31 as standard holidays) Working hours: 8/9 AM – 5/6 PM (flexible), Monday–Thursday; Friday 8 AM – 3 PM Stay updated on our news by following us here \-\> knowmad mood *At* ***knowmad mood*** *we are committed to equal opportunity and respect for diversity. We apply our Equality Plan and the principle of non-discrimination across all our recruitment processes.*