IT Operations Support N1

Description

Summary: Join a 24/7 IT Operations Support N1 team, ensuring service continuity, incident resolution, and contributing to the future of payments. Highlights: 1. Opportunity to evolve towards a Junior DevOps level with technical training 2. Build impactful solutions and grow with real development opportunities 3. Work in a culture that values well-being, inclusion, and clarity **PagoNxt Payments \|** **✨****Your talent drives our future** **PagoNxt Payments** is Santander Group's global payments platform, focused on providing tailored financial infrastructure for companies, banks, and fintechs — both inside and outside the Santander ecosystem. With operations in over 10 countries, our mission is clear: **to simplify payments and empower businesses** through secure, flexible, data\-driven technology. We operate on a cloud\-native architecture designed to scale and adapt to the needs of global organizations. Our platform supports international transactions, FX, multi\-currency accounts, regulatory compliance, and fraud prevention — all under a unified approach. **PagoNxt Payments** combines the agility of a fintech with the reliability of a global bank. With teams across **Spain, Brazil, Mexico, Portugal, the UK, and Germany**, we are building the future of payments at global scale. **✨** **If you want to be part of the next generation of financial solutions — this is the place.** **Imagine your future. Care for your career. Simplify your journey.** This means you'll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well\-being, inclusion, and clarity. We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and shape what's next. You'll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. **Are you ready to be a Nxter?** **What you'll do** We are looking for IT Operations Support N1 profiles to join a team responsible for monitoring, initial management and resolution of incidents in production environments. The person will join a 24/7 operations team, focused on ensuring service continuity, performing an initial analysis of alerts and incidents, applying defined procedures, properly documenting actions taken, and escalating to the relevant teams when necessary. The goal of the role is to act as the first line of defence in production, resolving incidents within their scope of responsibility and efficiently managing those that require support from more specialised teams. The position will include a technical training plan, aimed at helping team members progressively evolve towards a Junior DevOps level, gaining knowledge in cloud, Kubernetes, microservices, observability and production operations. We are looking for people with a solid technical foundation, a learning mindset and motivation to grow into Cloud / DevOps / Production Support environments. **Main responsibilities** * Monitoring systems, applications, infrastructure and business processes. * Managing, classifying and prioritising alerts and incidents. * Performing initial impact and criticality analysis. * Resolving incidents within the N1 scope by following runbooks and procedures. * Escalating to N2/N3 teams, providing clear and structured information. * Following up on the incident backlog and keeping tickets updated. * Participating in shift handovers and, when applicable, war rooms. * Documenting incidents, solutions and improvements in the knowledge base. * Identifying improvement opportunities in monitoring and procedures. **✅ Experience** * Previous experience in IT Support, Operations, NOC, Technical Service Desk, Application Support or similar. * Experience with ticketing tools. * Basic knowledge of systems, networks, applications and production environments. * Ability to interpret alerts, metrics and basic logs. * Basic knowledge of Linux. * Sufficient English level to work with technical documentation and international environments. * Availability to work rotating 24/7 shifts. **✅ Desired Skills** * Basic knowledge of AWS, Kubernetes, microservices or cloud environments. * Experience with monitoring/observability tools such as Dynatrace, Elastic, Kibana, Grafana or similar. * Basic SQL knowledge. * Experience with Jira, ServiceNow, Confluence or other ITSM tools. * Knowledge of ITIL or ITSM best practices. * Experience in financial, payments or cards environments. **✅Key Skills** * Analytical mindset and problem\-solving orientation. * Ability to prioritise based on impact and criticality. * Clear and structured communication. * Strong attention to documentation. * Ability to work under pressure. * Proactivity and willingness to learn. * Teamwork and continuous improvement mindset. **✅****Training and development** The position will include a progressive technical training plan, aimed at helping team members evolve towards a Junior DevOps profile. The objective is for the team to be able to manage autonomously a significant part of recurring or procedural incidents, relying on runbooks, documentation and defined procedures. Incidents requiring expert knowledge, complex changes or advanced analysis will remain outside the N1 scope and will be escalated to the specialised teams. **✅****Working model** * Rotating 24/7 shifts: morning, afternoon and night. * Production\-critical environment focused on service continuity. **What we offer** Medical insurance Dental insurance Wellhub Life insurance Annual healthcare Transportation allowance Meal voucher/food voucher Access to self\-development programmes Hybrid Collaborative environment: Successful candidate must be prepared to work 60% on site **Next step** Apply and if you know someone who might be looking for this opportunity, share it.