Chief Operating Officer

Description

Summary: We are seeking a Chief Operating Officer to rebuild Plenit's operating system, driving growth, partner experience, and team velocity across multiple markets. Highlights: 1. Ownership role focused on redesigning company operations for future scale 2. Hands-on leadership in a high-growth B2B technology company 3. Driving operational efficiency and gross margin improvement #### **About this role** **The challenge** ----------------- We are looking for our Chief Operating Officer — the leader who will rebuild the operating system of Plenit, formerly Jotelulu, so that growth, partner experience, and team velocity keep compounding through our next stage. You will report to the CEO, sit on the Executive Committee, and be the partner the rest of the leadership team turns to when a decision needs to get made and an execution plan needs to ship. This is not a coordination role. It is an ownership role. The things that worked at 30 people are quietly breaking at 130 — and will silently kill Jotelulu at 300 if no one rebuilds them in time. You will redesign how we plan, decide, measure, and run the company across four markets and our own infrastructure, so we are ready for the next 170 hires before they arrive. This is a hands\-on role. You will sit with partners, with country teams, with engineers in the data center, and with the CFO closing the books. You will spend more time fixing things than presenting about them. **Requirements that are important for us** ------------------------------------------ We are looking for a Chief Operating Officer with deep operational leadership experience, strong financial and commercial fluency, and the ability to scale a high\-growth B2B technology company across multiple countries without losing execution speed or culture. The ideal candidate combines strategic thinking with an operator mindset: someone comfortable owning P\&L, rebuilding organizational structures before they break, making hard leadership decisions, and translating company strategy into operational reality. This role requires someone highly hands\-on, capable of operating across infrastructure, finance, GTM, people, and execution layers while maintaining simplicity, speed, accountability, and operational excellence. **Relevant experience and expected outcomes** --------------------------------------------- * 10\+ years of experience in B2B technology, with a meaningful portion of that time in operating roles (COO, VP Operations, GM, or equivalent) at a high\-growth software, cloud, or platform company. * Proven track record scaling a B2B company across more than one country, building operational models that support sustainable international growth. * Direct experience rebuilding a company between 100 and 500 people, redesigning structures, processes, and operating rhythms without breaking the speed or culture that made the company successful. * Owning operational KPIs, gross margin, forecasting, and P\&L performance at board level, with the ability to make trade\-offs between growth and efficiency confidently and accurately. * Building finance and operations systems capable of closing the books quickly, forecasting cash precisely, and creating a single source of truth for leadership and board\-level decision\-making. * Leading and developing senior leaders successfully, including hiring, coaching, performance\-managing, and making difficult people decisions when necessary. * Operating across multiple countries and cultures, ideally including Europe and LATAM coordination, with experience supporting market expansion, operational setup, and local team scaling. * Experience scaling cloud, SaaS, or platform businesses from early\-stage into category leadership environments is highly valued. **Key skills and expected impact** ---------------------------------- * Own the operating system of Jotelulu: planning rhythms, executive cadences, decision\-making forums, and the operational metrics that matter most to the business. * Redesign organizational structures proactively for future scale, ensuring the company can grow from 300 to 600 people without operational breakdowns or unnecessary bureaucracy. * Drive operational efficiency and gross margin improvement by industrializing high\-value workflows, simplifying execution, and eliminating operational friction. * Build scalable multi\-country operational models that ensure consistent partner experience, execution quality, and operational reliability across all markets. * Ensure reliability across infrastructure, security, incident response, and business continuity, operating with measurable standards and accountability rather than narratives. * Partner closely with Product, Engineering, GTM, Finance, and People teams to translate strategy into execution and execution into measurable business outcomes. * Act as the escalation point for organizational bottlenecks, accelerating decisions, removing friction, and enabling faster execution across the business. * Operate with a strong Day 1 mindset: bias for action, speed, simplicity, reversible decision\-making, and low tolerance for bureaucracy or status meetings without outcomes. * Develop a clear operational perspective on the use of AI and automation, leveraging technology to remove unnecessary work and improve scalability without simply adding headcount. **Tools** --------- * Operational reporting and KPI tracking systems, supporting visibility across partner performance, operational efficiency, gross margin, and company execution. * Financial planning, forecasting, and business performance tools, enabling accurate cash forecasting, board reporting, and operational decision\-making. * Project management and cross\-functional collaboration platforms, improving execution alignment across countries, teams, and functions. * Process design, documentation, and operational scaling methodologies, ensuring repeatability and consistency as the organization grows. * Business intelligence and analytics platforms, transforming operational and financial data into actionable insights. * AI\-driven operational automation and workflow optimization tools, improving efficiency, scalability, and execution speed across the organization. #### **About us** Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all\-in\-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence. This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact. If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast\-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies. **Life a Jotelulu** We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening. **Videos behind the scenes** **Meet our team!** **This is how we roll at events!** **Our own event, the SUMMIT** **What We Offer** At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company. **Jotelulu Culture** Our culture is how we work, how we relate to one another, and how we build something meaningful together. It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness. At Jotelulu, **we are committed to**: A great working environment built on teamwork, optimism, **joy** and the drive to do things well. Responsibility and **ownership**, because everyone knows what needs to be done and finds the way to make it happen. **Trust**, as the foundation of teamwork and our relationships with partners. **Effectiveness**, focusing on results and constantly challenging ourselves to ensure we’re on the right path. **Special Days** You’ll enjoy: December 24th and 31st off, Your birthday off — because we believe your day should be yours. **Competitive Salary** We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition. **Continuous Learning** We support your professional growth through internal training, learning resources, and development plans tailored to your career path. **Private Health Insurance** You’ll have access to private health coverage, giving you peace of mind and support in your day\-to\-day life. **Informal Events** We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.