Customer Care Center

Description

Job Summary: We are seeking proactive and solution-oriented individuals to manage end-to-end customer service, contracts, and interdepartmental coordination, ensuring efficient service delivery. Key Highlights: 1. End-to-end customer service and contract management 2. Professional and differentiated customer service 3. Collaborative and flexible environment focused on people We want to welcome new talent to the grenke Madrid team! At grenke, we are European leaders in technology leasing for SMEs, operating in over 30 countries with a team of more than 90 professionals across 9 offices in Spain. We foster a collaborative, flexible, and continuously growing environment where people are at the core. **What will you do on a day-to-day basis?** You will manage end-to-end customer service, contracts, and interdepartmental coordination, ensuring efficient and high-quality service delivery. * Deliver professional and differentiated customer service (both external and internal) regarding active contracts: resolving inquiries, managing incidents, and addressing information requests or critical issues. * Handle and manage customer requests through various channels (especially service email), identifying needs and ensuring agile and effective resolution. Track requests and incidents to closure, guaranteeing a satisfactory customer experience. * Support other departments in managing contract-related communications by conducting initial analysis of requests and routing them to the appropriate area. * Lead and opportunity management: analyze potential customers according to commercial criteria, initiate first contact with customers, and monitor marketing campaigns. * Maintain and update customer and contract data in IT systems (administrative, banking, etc.), ensuring data quality and reliability. * Manage insurance-related processes, including documentation, operational updates, and incident handling. **What qualifications are required for this position?** * Experience: minimum of 2 years in this role and/or experience within the company. * Education: Vocational Training (FP) in Administration and/or equivalent. * English: intermediate level. **What skills do you need?** * Communication skills. * Customer orientation. * Teamwork. * Incident resolution. * Adaptability and proactivity.