Job Summary: We are seeking a Restaurant Hostess responsible for ensuring guest satisfaction through courteous and efficient service, handling inquiries, and coordinating services. Key Responsibilities: 1. Attentive and luxurious customer service. 2. Providing efficient and courteous welcome service. 3. Promoting a culture of respect, trust, and inclusion. **Requirements:** * Degree in Tourism or Higher Vocational Training (FP Grado Superior) of 1–2 years. * Experience in luxury customer service. * Must speak fluent English (other languages are an asset). * Strong communication skills are essential for appropriate interaction with guests and other team members. * Flexible working hours. * Must be an active individual who stays informed about events happening in the city and local area. The points in this job description aim to outline the essential nature and level of work involved. They do not attempt to describe ALL responsibilities and qualifications for the role. **Job Description:** Under the general direction and supervision of the F&B Director, and within the policies and procedures of IHG and InterContinental Madrid, you will be responsible for delivering guest service in accordance with established standards. As Hostess, you will provide efficient and courteous welcome service to guests at the Restaurant. * You will be responsible for achieving the highest possible level of guest satisfaction during their stay by adhering to InterContinental service standards and departmental standard operating procedures, delivering the highest level of professional and personalized service. * You will promptly and professionally handle guest inquiries and requests, coordinating hotel services with the relevant department. At InterContinental Hotels Groups & Resorts®, we want our guests to feel special and cosmopolitan—and well-informed (“In the Know”), which means you must: * Be pleasant—approachable, self-confident, and respectful. * Be situationally aware—understanding and anticipating guest needs with kindness and taking ownership to achieve objectives. * Create memorable experiences through your knowledge—sharing stories and demonstrating the ability to stylishly craft moments that make people feel special. InterContinental Madrid is fully committed to gender equality, considering it a fundamental principle integrated into the company’s policy and objectives. Our mission is to welcome everyone and build inclusive teams where differences are celebrated and each professional’s talent is empowered. IHG Hotels & Resorts guarantees equal employment opportunities without discrimination based on race, religion, sex, sexual orientation, gender identity, national origin, disability, or other conditions, consistently promoting a culture rooted in respect, trust, and inclusion. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.