Front Office Agent (40 hours/week)

Description

**Do you want to Create, Lead, and Disrupt an obsolete industry?** At Líbere Hospitality Group, our vision is to provide the largest alternative to hotels in Europe, focusing on alternative accommodations with a strong emphasis on Technology, Design, and Experience. The customer lies at the heart of all operations. Working within the same building, we bear the responsibility of ensuring their experience is unforgettable. A satisfied customer will surely return! The first impression customers have upon entering Líbere buildings and their apartments must be **WOW**. To achieve this, your responsibilities will include: * Identifying customer needs and providing 24/7 assistance to any customer via phone, email, chat, or WhatsApp: investigating issues, resolving complaints, and offering solutions. * Managing incidents reported to us from any of our assets—either directly by the customer or through local staff. * Maintaining high levels of customer engagement and satisfaction, with a focus on loyalty. * Meeting both personal and team qualitative and quantitative objectives. What do we offer? * Hybrid position: Remote work \+ 2 days per month at our Madrid office. * Contract type: Temporary contract to cover maternity leave. Real opportunities for continuity exist upon completion of the substitution period, subject to employee performance and team needs. * Schedule: Tuesday to Saturday, 10:00–18:00. * Start date: September 2026. * Salary: Receptionist salary level according to collective agreement \+ night shift allowance. **If you are interested and eager to join our team, don’t hesitate to apply.** We are experiencing rapid growth—and we want to meet you!