Front Desk Receptionist

Description

Job Summary: We are seeking a Front Desk/Receptionist to ensure an impeccable customer experience, serving as an ambassador of excellence and luxury at a medical-aesthetic center. Key Highlights: 1. Ambassador of the experience at a luxury medical-aesthetic center 2. Ensure an impeccable customer experience and luxury standards 3. A strategic position with direct impact on customer loyalty and reputation **FRONT DESK / RECEPTIONIST** Luxury Medical\-Aesthetic Center \| Madrid Permanent contract · Full-time **The Opportunity** At a **prestigious luxury medical\-aesthetic center in Madrid**, we view the front desk as a pivotal element of the customer experience. Every greeting, every word, and every gesture contributes to a service that must feel exclusive, meticulous, and consistent from the very first contact. We seek to hire a **Front Desk / Receptionist** who will serve as the **ambassador of the experience**, ensuring each client enjoys an impeccable journey aligned with the highest standards of the luxury aesthetics and medical sectors. This position is strategic: it is the first and last point of contact with the customer, directly influencing perceptions of excellence, customer loyalty, and the center’s reputation. **Your Mission** You will be responsible for **welcoming, accompanying, and managing the customer experience**, guaranteeing seamless, elegant, and highly professional service. You will serve as a benchmark for order, presence, communication, and commitment—integrating organizational, commercial, and interpersonal skills, always aligned with a philosophy of excellence and personalized attention. **Your Challenges** * Guarantee an **impeccable customer experience** from arrival to departure, attending to every visible and invisible detail. * Represent the **image, attitude, and service standards inherent to a luxury environment**. * Manage **customer reception**, telephone support, and written communication with professionalism and warmth. * Coordinate and optimize the **professionals’ schedule**, ensuring operational efficiency, punctuality, and excellence. * Conduct **sales and advisory services for treatments and products**, with elegance, discernment, and results orientation. * Monitor **inventory, orders, and supplies**, maintaining order, foresight, and rigor. * Provide administrative and organizational support to the **center’s management**. * Resolve customer incidents or sensitive situations calmly, empathetically, and judiciously. * Uphold compliance with **internal protocols, confidentiality, and quality standards** specific to a premium medical\-aesthetic center. **We’d love to meet you if…** * You have **at least 2 years of experience** as a receptionist in high-end medical\-aesthetic or aesthetic centers. * You stand out for your **communication skills**, presence, and exceptional customer interaction. * You are an **organized, solution-oriented, and detail-focused individual**. * You thrive in demanding and dynamic environments. * You possess an **elegant commercial attitude**, grounded in advisory expertise and trust. * You understand that **personal appearance, discretion, and professional demeanor** are integral components of the service. * You are committed, responsible, and oriented toward long-term engagement. * You seek a **stable, challenging, and growth-oriented project** within an environment of excellence. **What We Offer** * Permanent contract at a **prestigious luxury medical\-aesthetic center**. * Competitive salary commensurate with market standards and your experience. * A stimulating professional environment where each day presents an opportunity for growth and improvement. * Integration into a highly qualified team focused on quality and detail.Beginning of form **Salary Range:** Competitive fixed salary aligned with experience \+ performance-based variable. If you believe you match this profile, please submit your application without hesitation. \*\* Legal Notice\*\* This job posting is managed by People and Retail Culture S.L on behalf of the client. Your data will be processed in accordance with the GDPR and deleted after the selection process concludes. Job Type: Full-time, Permanent contract Benefits: * Training program * Uniform provided Work Location: On-site employment