**Description** --------------- **Responsibilities:** * Receive and handle calls, meeting quality standards regarding call metrics and minimizing lost or abandoned calls. * Inform and advise the interlocutor, customer, or workshop. * Process vehicle breakdown and maintenance files. * Review / request documentation related to the file. * Use the computer application for intervention and follow-up. * Verify repair estimates. * Authorize commitments to suppliers. * Conduct follow-up on files. **Qualifications** ------------------ **Requirements** * Secondary education diploma, vocational training in automotive engineering or equivalent, or forensic laboratory qualification. * Experience as a vehicle maintenance and breakdown claims processor, or as a workshop advisor with direct customer contact. * Proficiency in the Windows environment and Microsoft Office applications. * Knowledge of GTMotives or Audatex estimation systems is an advantage. * Customer-oriented mindset. * Verbal communication, active listening, and information transmission skills. * Information analysis, initiative, and administrative management capabilities. * Highly solution-oriented. Application process * Phase 1: Online application and recruiter review * Phase 2: Telephone interview with the recruiter or virtual interview * Phase 3: Live video interview with the department head and/or team * Phase 4: Job offer and onboarding We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any b