Job Summary: We are seeking an Assistance Manager to provide in-person advice and support to families in the funeral insurance sector, ensuring a humane and empathetic experience. Key Highlights: 1. In-person attention and advisory services that are warm and human during difficult times. 2. Professional development opportunities within a leading company in the sector. 3. A collaborative and results-oriented work environment. Description **Are you looking for a long-term career project offering job stability?** At Seguros Atocha, we continue to grow and are therefore launching a new recruitment process for individuals with experience in assistance and advisory roles within the funeral insurance sector. **What will your main responsibilities be?** * Provide in-person attention and advisory services to family members following a death, ensuring a warm and human experience during difficult times. * Verify insurance coverage and benefits to ensure beneficiaries receive appropriate services. * Coordinate and manage necessary assistance, such as transportation of the deceased, funeral services, legal procedures, among others. * Collaborate with other company departments, such as Customer Service and Insurance, to meet the needs of beneficiaries and their families. * Delivery of documentation to policyholders, advisory services, and commercial activities. * Formalization of policies and endorsements. * Prospecting and acquisition of new clients within the assigned area. **What do we offer?** * Stable employment contract (indefinite term), 40 hours per week. * Fixed salary + incentive-based compensation package tied to achievement of goals and objectives. * Initial training and ongoing training to equip you with the necessary knowledge to perform your role effectively. * Professional development opportunities within a leading company in the insurance sector. * A collaborative and results-oriented work environment. * We offer you a position where you can grow as a professional in the insurance sector. Requirements **What are we looking for?** * Minimum 1 year of experience as an Assistance Manager or in a similar role within the insurance sector. * Solid knowledge of funeral insurance products. * Excellent verbal and written communication skills, with the ability to convey information clearly and understandably. * Empathetic approach to handling sensitive situations and providing support to affected family members. * Detail-oriented with the ability to manage multiple tasks simultaneously. * Valid driver’s license and access to a vehicle. **Join our team!**