We are seeking professionals with experience in customer service and technical support to join a dynamic team. The position is full-time, with rotating shifts Monday through Friday between 09:00 and 20:00, in a hybrid working model. Responsibilities include handling inquiries via phone, email, and internal tools; logging and resolving incidents; escalating cases to other teams; tracking tickets to closure; updating knowledge bases; preparing reports; and participating in continuous process improvement, while meeting established service metrics. A university degree and at least two years of customer service experience within the last five years are required, including multichannel support experience and incident resolution capability. Experience with ticketing tools, CRM systems, Jira, Salesforce, ITIL certification, or Agile methodology knowledge is desirable. A minimum English proficiency level of B2 or higher is required, along with strong organizational, communication, and customer-oriented skills. An annual gross salary of €17,094 is offered, plus continuous training and a collaborative work environment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
