**Responsibilities:** * Monitoring traffic and positioning drivers/recovery vehicles for road assistance, including service optimization. * Assigning services based on effectiveness and efficiency criteria regarding service completion times. * Accurate geolocation of pickup and destination points. * Conducting internal and external follow-up and quality calls (insured parties, customers, partners, etc.). * Receiving and managing internal and external customer calls. **We offer:** * Contract type: Permanent * Working hours: Afternoon shift * Work location: Madrid * Work mode: On-site OPPORTUNITY FOR CAREER GROWTH AND SALARY RENEWAL!!!!! **Requirements:** * 1\-2 years of experience in managing road assistance services * Active listening and strong customer orientation. * Empathy and telephone excellence. * Strong communication and expression skills. * Ability to multitask and organize effectively. * Teamwork capability. * High problem-solving and management capacity. * Proactivity. * Stress resistance. * Proficiency in computer use.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
