DESCRIPTION Do you like technology? Do you have experience in managing IT processes and services, or have you participated in projects improving IT processes and operations? Are you interested in taking on a new challenge? Would you like to join one of our teams? If you are looking to become part of a wide range of cutting-edge projects within a rapidly expanding technology company, we want to meet you! **About us...** We are Lanit, specialized in technological and business consulting, offering comprehensive services to align IT management with business value, as well as infrastructure maintenance and full data lifecycle management. You will be an ***IT PROCESS MANAGER*** within a Technical Office providing support to the *IT Processes and Services Management* area of a major public administration entity, immersed in a digital transformation and convergence project of Information and Communication Technologies (ICT), aiming to centralize and optimize services offered to other entities (also within the public administration). **Your day-to-day responsibilities...** You will work within a multi\-disciplinary team, in a young, innovative, close-knit, and challenging environment. The IT Management Processes covered by the Technical Office you will join are: Configuration (CMDB), Changes, Events, Problems, Availability, Capacity, and Knowledge. Support will also be provided to another IT management area acting as a liaison between the Company and its Customers, aiming to improve through processes the customer relationship model (value delivery). **Key Responsibilities:** * Support requirements gathering, definition, documentation, and implementation of improvements within the aforementioned IT management processes scope. * Provide customer support in specific operational activities within the scope, as well as in implementing new enhancements within their ITSM management tools (Servicenow), seeking systematization and automation of operational procedures. * Participate in the definition and implementation of executive, tactical, and operational reports (PowerBI \& Servicenow). * Periodically supervise and analyze implemented reports/dashboards to ensure compliance with key KPIs \& SLAs, guaranteeing process \& service traceability and promoting continuous improvement. * Plan and monitor project tasks, ensuring their completion and communication to all stakeholders. * Advise on the best use and adaptation of IT governance and management frameworks and methodologies (ITIL, agile, ISO20000, …). **What we offer:** * Permanent contract * Flexible working hours * Reduced working days * Digital disconnection outside working hours * Vacation days based on seniority * Excellent colleagues both internally and externally * Training and certifications * Private medical insurance * And more… Remote work, residence in the Basque Country is desirable. Find your next opportunity with us. Take the next level with Lanit! REQUIREMENTS **Required:** * Degree in Computer Engineering (Bachelor's/Degree) or Higher Degree/Advanced Vocational Training (FP2) or equivalent * At least 2 years of proven experience as an IT Process Manager or participation in Process/Operations Improvement projects * ITIL Foundation Certification **Desirable:** * At least 5 years of professional experience in the Public Administration and/or Large Corporations/Multinationals and/or Other Consulting firms in similar roles and client environments. * Knowledge of IT management tools (preferably Servicenow) * PowerBI (analyst profile) * Knowledge/Certifications in IT Management areas: Agile (Scrum, Kanban, DevOps, ...), Lean IT, COBIT, UNE\-ISO/IEC 20000\-1: 2018, … * English, intermediate/advanced level (B2 \-C1\)