LexNET Support Agent

Description

Job Summary: We are seeking LexNET Support Agents to handle inquiries and incidents, guiding executive users with empathy and clarity, and registering and prioritizing requests. Key Highlights: 1. Prompt and empathetic support for executive profiles 2. Stable and highly visible project 3. Career development plan with technical growth and user interaction skills About the LexNET Support Agent Role We seek individuals who understand that behind every incident is someone in a hurry, with responsibilities—and often little patience for technology. This position is designed for people who enjoy supporting executive users, who grasp their urgency, and who can deliver clear, direct, and empathetic responses. **What Do We Require?** * University degree equivalent to a bachelor's, diploma, or technical engineering degree; **officially recognized in Spain** if obtained abroad. Experience * Telephone support experience in call centers or similar services. * Experience using and advising on complex corporate applications in the public sector. **What Will Your Day-to-Day Look Like?** You will be on the front line handling queries about LexNET and associated services, helping make daily use of the tool simpler and more reliable. Your main responsibilities will include: * Handling and managing inquiries and incidents through defined channels: phone, self-service portal, email, or other digital channels. * Guiding users in correct tool usage: access, sending and receiving communications, mailbox management, digital signing, attachments, and other basic operations. * Registering, categorizing, and prioritizing each call or request—accurately identifying the user, describing the incident, and escalating to the resolution team when it cannot be closed at the first level. * Informing users about the status of their requests when follow-up is required, and contributing frequently asked questions and standard solutions to the knowledge base. This is a role suited for someone patient, clear in explanations, and highly organized with information. And **What Do We Offer?** * A stable and highly visible project focused on supporting key profiles within a major user support service. * Permanent contract, full-time schedule, and a **rotating shift model from ***7\.00 to 20\.00 hours***, enabling you to leverage less conventional time slots to balance personal errands and leisure time. * Advance shift planning, so you can organize your life outside work with peace of mind. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user interaction skills. * Private health insurance with no co-payments, competitive salary with annual review, and Christmas Eve and New Year’s Eve off—so you can spend them with whomever you choose.