Genesys Cloud Technical Specialist

Description

Job Summary: knowmad mood is seeking a Genesys Cloud CX Technical Support profile for a stable, long-term project within a Contact Center environment. Key Highlights: 1. A leading company in digital transformation with over 3,000 creative professionals. 2. Values of collaboration, innovation, commitment, fun, and trust. 3. A stable, long-term project with professional development. We are knowmad mood! We are a leading digital transformation company, continuously evolving and at the forefront of technology. Comprising over 3\.000 creative, digital, and innovative professionals united by a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—while consistently delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values—collaboration, innovation, commitment, fun, and trust—guide us toward excellence. At knowmad mood, we are looking to hire a **Genesys Cloud CX Technical Support** profile for a **stable, long-term project** within a Contact Center environment. ### **Responsibilities** * Technical support for **Genesys Cloud CX**. * Monitoring and resolution of incidents. * Daily operational support for the Contact Center. * Basic problem analysis and escalation when required. ### **Requirements** * Approximately 2 years of experience with Genesys Cloud CX. * Experience in Contact Center operations. * Ability to resolve incidents. * English level B2\. * Work modality: Remote work with attendance at offices in Madrid (Majadahonda and/or Las Tablas) three days per week. * Schedule: Shift-based. **What We Offer?** * **Permanent contract** * **Flexible schedule**: Flexible hours from 8:30 AM to 6:00 PM, with intensive Fridays (8:00 AM–3:00 PM) and summer intensives (July and August: 8:00 AM–3:00 PM). * **Vacation days**: 22 vacation days \+ 2 personal days, plus December 24th and 31st as holidays. * **Permanent contract**: From day one, with option of 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Advantage Club**: Discounts on technology, leisure, and training. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Guidance to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work-life balance \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with the team. **Apply now and we’ll share more details!** Follow us for updates here \-\> knowmad mood *At* ***knowmad mood*** *we are committed to equal opportunities and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all recruitment processes.*