ROMADRID, a major Ford dealership in northern Madrid, is seeking a Customer Quality Manager. Customer experience and satisfaction are among the key aspects of the dealership; the person hired will be responsible for: * Establishing, together with Management and Department Directors (After-sales, Parts, and Sales), action plans regarding "customer experience", in accordance with Ford brand protocols. * Implementing, maintaining, and monitoring quality management processes and policies, as well as brand performance indicators. * Ensuring the quality of customer survey samples. Monitoring surveys to evaluate and identify potential improvement actions. * Managing possible customer incidents and/or suggestions, analyzing cases jointly with Management, and providing effective responses and/or proposals. * Collaborating in and monitoring brand audits (dealership standards). * Supporting the management of brand training (Ford). Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
