**Descrizione del lavoro** **Key Responsibilities** As a Workday Learning \& Customer Success Analyst in the Global HRIS team, your main responsibilities will include: * Willing to learn the Workday Learning module and other HR systems * Act as the product owner for the Workday Learning system, overseeing its configuration, continuous improvement, and alignment with organizational learning objectives. * Oversee all learning\-related incidents, issues, and requests reported by countries, ensuring prompt, proactive resolution to maintain optimal system performance and user satisfaction. * Supporting workstreams in tracking system usage and understanding the unique challenges faced by different countries with their HR systems and regularly providing feedback to other product owners to drive continuous product improvement. * Partner with the country HR teams to map the country’s local HR process and how they use the Verisure HR systems. * Help countries fulfill their user adoption gaps by delivering user training sessions to support users with basic user adoption of the system. * Partner with stakeholders from technical expertise team and country team to build and deliver other excellent technical training experience for HR team. * Ensure training materials are regularly updated to reflect changes in HR system products, so they continue to meet the evolving needs of the business. * Communicate regularly with users about system updates, ensuring transparency and preparing them for upcoming changes and enhancements. * Identify opportunities, provide guidance to country teams, and leverage your expertise and persuasive skills to effectively address and overcome resistance. * Facilitate user communities and knowledge\-sharing sessions to promote collaboration and best practices across regions for HR systems. **Other relevant information** **Location** Madrid, Spain **Candidate Profile** **Experiences and Qualifications** **Minimum Qualifications** * Experience in Human Resources, ideally as an HRBP, HR Generalist, or in Talent Development * Experience in customer management or change management * Strong customer orientation, networking, relationship\-building, and results\-driven mindset * Advanced PowerPoint skills * Excellent communication abilities, particularly through digital channels * Strong organizational skills, attention to detail, and problem\-solving ability * Experience working with diverse, cross\-cultural, and cross\-functional teams * Proactive, adaptable, and comfortable in dynamic environments * Professional proficiency in English and Spanish required **Preferred Qualifications** * Previous user experience with Workday is preferred * Experience as a Workday configurator or key user * Experience supporting various technical systems or tools