IT Operations Specialist

Description

Summary: Radisson Hotel Group is seeking an IT Operations Specialist to provide support for their new EMMA technology platform during and after implementation, focusing on issue resolution and system configuration. Highlights: 1. Support hotels with the new EMMA unified technology platform 2. Resolve tickets and assist with bug fixing and system configuration 3. Liaise with vendors for timely issue resolution **Company Description** Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95\+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. **Job Description** EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game\-changing offering, eliminating the need for a multi\-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action. Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the Hotels offering support before, during and after implementations. **Roles/Responsibilities** * Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase * Lead calls to assists properties with bug fixing and adjustments in the configuration of the system, if needed * Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU * Liaise with vendor to ensure timely resolution of the tickets during the Hypercare phase * Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration * Travel as needed to support the Hypercare phase, implementation, task force… * Guide \& assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system… * Monitor and ensure the prompt and timely resolution of tickets * Assist the Above Property Manager as required **Qualifications** * Administration skills and highly organized * Strong Interpersonal Communication skills * Dynamic on a team work role * SAP\-TMS/EMMA softwares **Minimum education:** Bachelor degree **Minimum experience:** 2\-3 years **Language skills:** English and French as mandatory. Other languages are a plus. **Required certificates:** None **Required to travel:** Occasionally **Additional Information** Why Join Radisson Hotel Group? Live the Magic of Hospitality \- Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career \- No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit \- Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition \- Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global \& Local Perks \- No matter where you’re located, you’ll enjoy exclusive global benefits \- like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as \- up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends \& Family Exclusive Discounts on Breakfast, Food \& Beverage, Spa and more Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. *The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.*