Job Summary: We are seeking a Change Manager with experience in critical IT environments to effectively manage change, minimize risks, and ensure service stability. Key Highlights: 1. Change management in critical IT environments 2. Coordination and communication with multidisciplinary teams 3. Opportunities for professional growth and development We are One Team. We make it happen. We are Unstoppable. BABEL is a multinational technology consultancy specializing in applying its services and technological expertise to accelerate the digital transformation of its clients—large enterprises and public institutions. What is our strategic plan? We look to the future! Our strategic plan HyperSpace 2029 promises to be an exciting journey, full of opportunities for professional growth and development. Achieving €1,000 million in revenue is a challenge we are confident we will meet—through collaboration and the talent of our people—writing yet another success story together. What are we looking for? We seek a Change Manager with experience in critical IT environments, capable of ensuring effective change management, minimizing risks, and guaranteeing service stability in complex and global environments. Key Responsibilities: * Review, assess, and prioritize change requests. * Analyze impact, risks, and dependencies. * Coordinate with technical teams for testing, validation, and planning. * Actively participate in local CABs and international ICABs, including preparation of meeting minutes. * Manage the change process in ServiceNow. * Document changes, link them to incidents, and monitor post-implementation. * Define and update rollback plans. * Prepare daily, monthly, and ad hoc reports, and track KPIs. * Train Technology and Business teams on the change management process. * Ensure compliance with processes, standards, and audit, security, and quality requirements. Requirements: * Proven experience in change management within critical IT environments. * Practical knowledge of ITIL (Change, Incident, and Problem Management). * Experience with ServiceNow. * Ability to coordinate and communicate with multidisciplinary teams. * Fluent English, both spoken and written. * Desirable: * Experience managing major and critical incidents, including: + Immediate activation and coordination of technical teams. + Continuous and proactive communication with Business and stakeholders. + Preparation of post-mortem reports and root cause analysis. + Risk management and definition of preventive actions. #babel What do we offer? Babel, the great way to achieve success. Do you want to join an expanding, committed, and innovative team that makes history every day? At Babel, we support you on your path to success. We believe in people’s talent and aim to enhance it by offering an outstanding work environment built on collaboration and solidarity. Working at Babel is much more than working for a company—it means joining a team of people united by a shared mission and a corporate model centered on values. In addition: * We champion work-life flexibility (point-based vacation system, teleworking, and flexible hours). * We invest in training our *Babelievers*. * We invest in your physical and emotional health (Private Health Insurance / Life Insurance, personal trainer, and wellbeing program). * We invest in your leisure time (outdoor activities, sports tournaments, streaming platform subscription (e.g., Netflix)). * We share the company’s growth and recognize each person’s contribution (Benefits Bonus). * We focus on working with cutting-edge technologies and innovative projects—but above all, we accompany digital transformation and bring technology closer to society. Are you up for the challenge? We’re waiting for you! *In compliance with current data protection regulations, we inform you that the controller of your personal data is GRUPO BABEL (see list of companies in the privacy policy), and your data will be used to manage your current and future recruitment processes, as well as for other purposes described on our website. This processing is based on the candidate’s consent. Your personal data will not be shared with third parties except where expressly required by law. You may exercise your data protection rights by contacting * *data.protection@babelgroup.com**. Full information about our privacy policy is available on our website.*