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Job Summary: Nalanda is seeking an Outsourcing Support Specialist to join the operations team of 6conecta, managing client documentation to ensure regulatory compliance and service excellence. Key Highlights: 1. Opportunity to have a significant impact on organizational culture 2. Dynamic and inclusive workplace with growth opportunities 3. Remote work and intensive summer schedule #### **About Us** **Nalanda** enables organizations of any size to embed trust, security, and compliance across all stages of the supply chain, fostering a community of compliance and innovation throughout the construction sector and beyond. With over 20 years of history, **Nalanda** is the market leader in Spain for supplier risk management and regulatory compliance. Headquartered in Madrid, **Nalanda** has expanded to establish significant operations in Colombia and is growing in Portugal, Chile, Mexico, Panama, and Peru. **Nalanda** currently employs over 400 people across Spain, Colombia, and four other countries. In April 2024, **Nalanda** was acquired by Once For All Group (OFA), a leading European provider of supply chain and sustainable procurement software tools, creating a combined group with over 1,000 employees and more than 250,000 clients. Headquartered in the UK, OFA leads in the UK, France, and Spain, and maintains a presence across multiple countries in Europe and Latin America. #### **Job Description** The Outsourcing Support Specialist is part of the operations team of **6conecta**, a SaaS platform dedicated to occupational risk prevention and coordination of business activities (CAE). This role’s primary mission is to ensure efficient, accurate, and timely management of client documentation within the validation service, guaranteeing regulatory compliance, service excellence, and a strong customer focus. #### **Main Responsibilities** * Collaborate with the document review team to ensure adherence to quality standards and established internal procedures. * Review, verify, and validate administrative, employment, and occupational risk prevention documentation for client companies, workers, and teams. * Manage CAE (Coordination of Business Activities) documentation for projects and events, ensuring its collection, tracking, and timely delivery to client representatives or via external platforms. * Provide professional, solution-oriented communication when responding to client and partner inquiries via phone, email, or other support channels. * Manage and resolve platform-related tickets, ensuring full traceability and adherence to response times and defined SLA commitments. * Conduct priority document reviews according to deadlines and service levels defined by the client. #### **Requirements** Education: * Vocational training or higher education in Occupational Risk Prevention, Safety and Health, or a related field. Professional Experience: * Minimum 1 year of experience in document management, regulatory compliance, or services related to CAE. * Experience in administrative, outsourcing, or regulatory compliance environments will be valued. Technical Competencies: * Solid proficiency with Microsoft Office tools, especially Excel. * Ability to quickly learn and confidently operate digital platforms and document management systems. * Intermediate level of English required; advanced level preferred for international communication. Personal and Professional Competencies: * Excellent organizational skills and high attention to detail. * Proactive, results-oriented attitude with the ability to manage multiple priorities. * Strong teamwork and communication skills in cross-functional environments. * Professionalism, reliability, and commitment to service excellence. #### **What We Offer** ️ Remote work. ️ Intensive summer schedule. A dynamic and inclusive workplace with opportunities for growth and development. The opportunity to have a significant impact on our organizational culture and talent strategy. Competitive compensation and benefits package.
