Position Summary: We are seeking an experienced Customer-Focused IT Support Technician to resolve incidents in international corporate environments. Key Responsibilities: 1. IT Department Support and Infrastructure Monitoring 2. Handling User Inquiries and Resolving Technical Issues 3. Training and Professional Development **Contact** Giovanna Branciforte HR Manager **Information** City/Region Madrid (Spain)Entry Level Experienced Professionals, Entry-Level CandidatesEmployment Type Full-time, PermanentReference Number 16366 At Rohde \& Schwarz Spain, we are expanding our IT team and looking to hire an experienced Customer-Focused IT Support Technician with proven incident resolution capabilities in corporate environments and the ability to work in an international setting. Your Responsibilities IT Department Support: Monitoring the regular operation of the organization’s IT infrastructure, including physical networks (e.g., LAN/WAN, servers, endpoints), as well as corporate applications hosted on local servers and/or in the cloud. Technical Support: Responding to user inquiries (on-site or remotely/via tickets) regarding hardware, software, and networks. Installation and Configuration: Assembling computers, printers, and software, including operating systems (Windows/Linux/macOS/iOS). Maintenance: Ensuring preventive equipment maintenance, security patching, and antivirus updates. Diagnosis: Rapidly identifying and resolving technical issues to restore productivity. Supporting the implementation of new corporate IT solutions and IT project management.Rohde \& Schwarz – Exciting Career Perspectives Our colleagues share firsthand insights about: * Everyday adventures and challenges * The passionate work of our teams * The technologies behind our projects and innovative solutions Your Qualifications Education: University degree or higher technical qualification in IT and network infrastructures, or equivalent knowledge; Networking Management Skills (IP, DNS, DHCP); Solid knowledge of Windows Server, Windows, and office productivity tools (MS Office, …), MS Project; Prior experience in Level 1 Helpdesk roles, ticket management, and remote support; Excellent communication skills, patience, analytical ability, proactivity, and performance under pressure; Spanish Language: High proficiency / bilingual; English Language: Intermediate–Advanced (B2), written and spoken; Valid driver’s license; Willingness to travel.Interested? We look forward to receiving your application. If you have any questions, please feel free to contact your Recruiter, quoting the Job ID below. Equal opportunities are important to us. We welcome your application regardless of gender, nationality, ethnic or social background, religion, ideology, disability, age, as well as sexual orientation and identity. Job ID: IT 16366 Your Recruiter: Giovanna Branciforte, HR Director Rohde \& Schwarz is an international technology group with approximately 15,000 employees and three business areas: Test & Measurement, Technology Systems, and Networks \& Cybersecurity. For over 90 years, the company has operated in the telecommunications industry, developing cutting-edge technology for enterprises across various sectors, governments, and public administration. In Spain, R\&S has been operating since 1999 and currently employs 130 staff members across Madrid and Barcelona. Our Offer * Remote working opportunities * Training and professional development * Family-owned company * Work-life balance * Performance management