Job Summary: Auxadi is seeking an IT Support Technician in Madrid to provide user support, manage incidents, and maintain hardware and software. Key Responsibilities: 1. User support and IT incident management. 2. Hardware and software maintenance. 3. Experience with Windows systems, Active Directory, and Microsoft 365. At **Auxadi**, we are looking for an **IT Support Technician** to join our **IT** team in Madrid. As an IT Support Technician, your responsibilities will include providing user support, managing incidents, and performing hardware and software maintenance tasks. We seek a professional with experience in Windows system administration, network management, Active Directory, and Microsoft 365, as well as the ability to resolve technical issues. **Required Skills** * Solid knowledge of hardware inspection and component replacement. * Experience installing and configuring devices in Windows environments. * Managing user onboarding/offboarding and permission administration. * Performing backups and restorations. * Experience with Active Directory, Microsoft 365, and Azure. * Use of cybersecurity tools; experience with Sophos solutions is a plus. * Knowledge of servers, virtual machines, and basic administration of Windows Server and IIS. * Knowledge of SQL, ERP (Navision / Business Central), and PowerShell scripting is desirable. * Prior experience in Helpdesk and resolution of technical incidents (Office, Windows, and client applications). * Troubleshooting capability for local connectivity issues: internet, routers, printers, etc. * Experience in remote, telephone, regional, and on-site support. * Installation and configuration of applications. * Preparation of technical documentation (manuals, guides, and knowledge base). * Management and tracking of equipment and peripheral inventory. * Installation and configuration of network or locally connected printers. **What do you need to become an Auxadi team member?** * Higher Technical Degree in Computer Systems Administration. * Fluent English. * 2\-3 years of experience in a similar role. * Problem-solving ability. * User-oriented support mindset. ***If you think you’re a good fit… AUXADI is waiting for you!!*** **Auxadi** is a leading international firm offering technology-driven **Accounting, Reporting, Compliance, Payroll, Corporate Secretarial (CoSec), and Transfer Pricing** services delivered by highly qualified professionals. With **over 300 professionals across 22 jurisdictions**, we support clients in **more than 50 countries**, delivering integrated solutions for multinational operations. **Auxadi** is an equal opportunity employer firmly committed to promoting equal opportunities in the workplace, providing resources to support all employees’ professional and personal development, and not tolerating any form of discrimination. **The Auxadi spirit is global!**