At Grupo Imput, a rapidly expanding company specializing in comprehensive services (gardening, pool maintenance, concierge, and cleaning), we are seeking to hire a Customer Service Manager to strengthen our relationships with communities and corporate clients across various regions of Spain. This individual will serve as the primary point of contact for our customers, ensuring close support, proper incident management, and continuous service improvement. Additionally, they will play a key role in structuring the customer service department, with the opportunity to lead its future development as the company grows. Main Responsibilities * Handle and manage customer requests, incidents, and communications. * Internally coordinate with operations, administration, and HR departments to ensure prompt and effective responses. * Monitor incidents until resolution and keep customers informed throughout the process. * Participate in face-to-face meetings with clients to review service quality and propose improvements. * Identify new opportunities for service enhancement or expansion based on direct knowledge of customer needs. * Prepare follow-up reports and communicate relevant feedback to management. * Design and optimize information workflows within the department using digital tools and CRM systems. * Support the onboarding of new clients, ensuring a smooth transition. * Travel occasionally to various locations for meetings and client visits. Requirements * Minimum of 3 years of experience in customer service or account management, preferably within service-oriented companies. * Excellent communication skills, empathy, and strong customer orientation. * Strong organizational, planning, and problem-solving abilities. * Proficient in digital tools and experienced with CRM systems or similar platforms. * Previous experience with property owners' associations or property management companies is a plus. * Class B driver's license and availability for occasional travel. Professional Profile We are looking for a person with sound judgment, initiative, and organizational vision, capable of building trust-based relationships and actively contributing to the company’s growth. The ideal candidate has analytical ability and sensitivity to identify improvement opportunities or new services, and can evolve into leadership of the future Customer Service Department. Conditions * Location: Madrid (office-based work primarily conducted from home, with in-person meetings and visits as required by service needs). * Contract: Permanent, full-time. * Working hours: Monday to Friday, standard office hours. Job type: Full-time, Permanent contract Work Location: Periodic travel required