Senior Manager Customer Experience \& Mobility Solutions Madrid Do you want to lead the transformation of customer experience in the electric mobility sector? We are seeking a Senior Manager Customer Experience \& Mobility Solutions with solid experience in the mobility sector—especially in electric vehicles and mobility solutions—who wishes to assume a strategic role within a leading company undergoing full transformation. You will be responsible for defining and driving a holistic Customer Experience vision, ensuring an excellent experience across all touchpoints and leading mobility, electrification, connectivity, and sustainability initiatives that will shape the future of the business. If you are passionate about designing customer-centric strategies, driving innovation, and leading projects with real business impact, this is an excellent opportunity to take the next step in your career. What will be your mission? Lead the Customer Experience and Mobility Solutions strategy, improving the end\-to\-end customer journey, eliminating friction points, and developing innovative initiatives related to electrification, connectivity, and sustainable mobility. What will be your responsibilities? Define and implement a customer-centric strategy across the entire organization, focused on attracting, retaining, and growing the customer base. Continuously develop, analyze, and optimize the Customer Journey Map to improve brand perception and customer experience. Identify and eliminate key friction points throughout the customer journey to increase satisfaction and loyalty. Lead customer experience improvement initiatives across all channels and touchpoints. Train, support, and accompany the dealer network to elevate Customer Experience standards. Design and implement a Quality Program to ensure high satisfaction levels within the dealer network. Define and lead the Customer Experience strategy for electric vehicle (EV) users, ensuring a differentiated experience throughout the entire customer lifecycle. Define and implement mobility strategies aligned with corporate strategy. Design and implement B2B and B2C strategies for home charging solutions. Lead electrification projects, including private and public charging solutions. Drive innovation in vehicle connectivity services and digital solutions. Define and implement a Network Readiness strategy, ensuring an efficient network that guarantees dealer profitability and an outstanding customer experience. Develop and implement the company’s sustainability strategy. Integrate the United Nations Sustainable Development Goals (SDGs) into the corporate strategy and monitor their implementation. Collaborate with various organizational areas to drive sustainability initiatives through action plans, training, and awareness programs. University degree in Business Administration and Management, Marketing, Engineering, or related disciplines. English proficiency at C1 level or higher. 5–10 years of experience in roles related to Customer Experience, mobility services, or automotive. Proven experience leading customer-centric strategies and optimizing the Customer Journey. Experience in electric vehicles, electrification, mobility solutions, or connectivity services is highly valued. Experience working in international environments and collaborating with multidisciplinary teams. Proficiency in Microsoft Office. Knowledge and experience with Artificial Intelligence tools and digital communication. Strong strategic capability, customer orientation, leadership, influence, business acumen, and project management skills. Join a strategic initiative with significant impact on the transformation of mobility. Lead innovative initiatives linked to customer experience, electrification, connectivity, and sustainability. Work in a dynamic, international, and highly collaborative environment. Assume a highly visible position with strong influence across the organization. Workplace located in Madrid.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
