DESCRIPTION At **Movistar Prosegur Alarmas**, we are committed to the development and growth of our internal talent. Therefore, we are opening this opportunity to join us as a **Client Operational Manager**, within the Operational Management / Customer Service department. The selected candidate will be responsible for the comprehensive management of a client portfolio, ensuring the proper execution of operations, resolution of incidents, and delivery of a customer experience aligned with company standards. This position reports to the Priority, Back Office and Collections Manager. ### **Main Responsibilities** * End-to-end management of assigned clients. * Coordination of technical activities with support teams (STR and PRL). * Operational liaison between clients and internal departments. * Management and resolution of requests, incidents, and complaints. * Proactive tracking of pending tasks and resolution timelines. * Recording and traceability of all management actions performed. ### **Requirements** **Education:** * High school diploma, vocational training (FP II), or higher education. * Customer management or operational process training is desirable. **Experience:** * Minimum 2 years in similar roles within corporate environments. **Knowledge:** * Operational process and client account management. * Proficiency in Excel and Word. * CRM experience (e.g., Salesforce) is desirable. **Competencies:** * Customer orientation. * Problem-solving skills. * Effective communication. * Proactivity and autonomy. ### **Conditions** * Fixed salary \+ incentives. * Training provided by the company. * Professional development opportunities. * Hybrid work model. * Regional and local holidays on a rotating basis. ### **Position KPIs** * Customer satisfaction (NPS). * Incident resolution time. * SLA and KPI compliance. * Quality of account management and follow-up. *If this role suits you, apply now!*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
