Are you ready to take on new challenges in a world that never stops moving? At STEF, Europe's leading food transport and logistics company, we feed millions of people across Europe every day. Join the 25,000 professionals who already trust us and discover an adventure where you can grow professionally in a pleasant environment**.** We’re waiting for you! **STEF, a specialist in transport and logistics activities, is seeking an Administrative Customer Service Officer for its San Agustín de Guadalix branch, on a temporary contract.** **Your mission:** * Handle customer incidents by phone to provide information regarding the status of their deliveries. * Track shipments via the information system. * Manage documentation (delivery notes, identification labels, etc.). * Coordinate with other departments regarding priorities and rescheduling. **What are we looking for?** * Intermediate or Advanced Vocational Training qualification in Administration. * Minimum two years’ experience in a similar role. * Proficiency in Outlook and Excel. * Knowledge of TMS and WMS systems and Salesforce is desirable. * Proactive individual, motivated to learn, highly solution-oriented when handling daily incidents, and strongly team-oriented. * High stress tolerance. * Strong interpersonal communication skills. **What do we offer?** * Full-time intensive schedule with rotating morning and afternoon shifts. * Work in a dynamic environment**.** * Develop your communication and planning skills while working as part of a team. **What makes STEF different?** Being an Administrative Customer Service Officer at STEF means being at the heart of action. You can take initiative, propose new ideas, and participate in projects within strong, cohesive teams. No two days are ever the same! Joining STEF also means: * Becoming part of a human-centered company within a dynamic group offering personalized integration paths and clear career development prospects. * Developing your competencies throughout your entire career thanks to an ambitious training policy. * Becoming a shareholder in your company, like 10,000 of our colleagues. Don’t wait any longer! Build your future at STEF and contribute to the growth of a developing group! https://www.stef.jobs/