Import/Export Customer Service Manager

Description

Job Summary: We are seeking a proactive Import/Export Customer Service Manager to handle domestic/international orders, external logistics, and customer communication. Key Highlights: 1. Comprehensive management of Customer Service and Import/Export Commercial BackOffice. 2. Logistics coordination and customer issue resolution. 3. Opportunity for professional development and new responsibilities. Our client is a leading company in the **workwear and occupational clothing** and **technical equipment** sectors for professionals, currently undergoing continuous expansion and located in the **north** **of Madrid**. To strengthen its customer service department and support business growth, we are seeking an immediate hire for a young and proactive ***Import/Export Customer Service Manager*** **Responsibilities**: * Commercial BackOffice \+ Customer Service: domestic/international order management * Import/Export operations coordination with external logistics * Customer communication \+ issue resolution * Support and coordination with logistics and warehouse departments * Customer visits accompanied by the commercial manager (occasionally) **Education \+ Experience**: * Intermediate or higher university degree * 5\+ years of experience in similar or related roles/industries (textiles, garment manufacturing, PPE) * **Advanced English**, both spoken and written * Basic knowledge of Digital Marketing (a plus) * Valid driver's license **Profile**: * Proactive individual eager to work responsibly and autonomously * Highly self-motivated with strong problem-solving skills, dynamic and empathetic * Excellent communication and interpersonal skills (internal and external) Our client offers an attractive compensation package, remote work options, a stable and growing work environment, real opportunities for professional development, and assumption of new responsibilities. We look forward to receiving your CV at jobs@humanusconsulting.com