**We are hiring! \- Customer Care Technician** Are you passionate about helping others? Do you enjoy solving problems and ensuring an exceptional customer experience? This opportunity is for you! **About the position:** As a **Customer Care** Agent, you will be the first point of contact with our customers, ensuring that each interaction is positive and productive. **Responsibilities** * Tracking vehicles in transit. * Documenting all information in the system. * Improving vehicle productivity performance when incidents occur. * Resolving incidents. * Communicating and reporting to the direct supervisor regarding problems and incidents arising from daily activities, as well as security-related risks. * Monitoring and tracking of cargo loading, unloading, transportation incidents, and goods. * Daily review and submission of truck locations, reporting incidents to the hierarchical superior. * Performing tasks to obtain necessary documentation from the client. * Providing service to customer requests and following up on activities. * Recording, tracking, and updating completed services in the system. * Managing incidents and informing customers. * Managing order emails and transcribing regular service requests into the system. * Handling irregular service requests by monitoring the customer and reporting to traffic management. **Requirements** * Previous experience (minimum 1 year). * Qualification: Medium/Higher Technician in Transport and Logistics. * Excellent written and verbal communication skills. * Ability to handle high-pressure situations with empathy and professionalism. * Proficiency in basic technological tools. * Prior experience in the sector will be valued. * What do we offer? * **Job stability — this is a long-term project**. * **Benefits**: Comprehensive benefits package including medical, dental, meal vouchers, training, childcare, etc. * **Attractive work environment**: Professional development and growth opportunities within the company. * **Continuous training**: Access to professional training and development programs. **Join a dynamic team dedicated to delivering excellent service!** Job type: Full-time Work Location: On-site employment