Customer Service Agent | Temporary

Description

Department: Customer Service Location: Madrid Contract Type: Temporary #### **Purpose of the Position:** The purpose of the Customer Service Agent position at Medline is to provide our customers with excellent commercial advice and effective incident resolution, in close collaboration with the Sales Department and other key departments within the organization. We are specifically seeking a person who can support the Sales team; therefore, fluency in Spanish is essential. #### **How Can You Help Us?** * **Enter customer orders into the system (QAD).** * **Continuously track orders**, from their entry into the system through to invoice issuance. * **Resolve order-related incidents** in collaboration with the assigned Account Manager, ensuring an excellent customer experience while adhering to internal processes and policies. * **Periodically review all reports** to ensure accurate data maintenance and support monthly and annual closings. * **Perform any other tasks related to the scope, purpose, and responsibilities of the role**, as requested by the department’s direct supervisor. #### **Are You the Person We Are Looking For?** * **Customer orientation and excellent communication skills.** * **Higher education or vocational training in Administration.** * **At least one year of valuable experience in customer service departments**, especially in the **medical devices sector**. * **Advanced proficiency in MS Office** (Word, Excel, PowerPoint, etc.). * **Ability to work methodically and organized**, managing priorities in high-workload environments. * **Teamwork capability.** * **Bilingual level of Spanish** * **Advanced Portuguese proficiency will be considered an asset.** #### **What We Offer:** * **Comprehensive onboarding program** – A personalized onboarding plan and peer mentors to help you start confidently. * **Reduced working hours every Friday throughout the year**, as well as during **July and August**. * **Meal vouchers.** * **Modern workplace environment** – Facilities including restaurant, gym, bank, post office, and convenient transportation links. * **Extensive training offerings** – We actively support your professional development. *At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic* *Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners.* Department Customer Service \& Tender Management Locations Madrid