Job Summary: We are seeking an HR professional to lead the enhancement of the people management model by designing and implementing cross-functional processes and coordinating high-impact strategic projects. Key Highlights: 1. Lead the HR strategic project portfolio 2. Design and enhance end-to-end employee lifecycle processes 3. Drive and align change as a catalyst for continuous transformation At Asitur, we are leaders in roadside and home assistance management, delivering agile, human-centered, and effective solutions. With over 40 years of experience, we work every day to improve the lives of our customers and collaborators. We champion innovation, talent, and commitment. If you want to join a solid, dynamic, and continuously evolving company, we are looking for you! **What will be your purpose?** Act as a strategic partner to the HR Directorate, leading the enhancement of the people management model, designing and implementing cross-functional processes, and coordinating high-impact strategic projects across the organization. **Key Responsibilities** * Lead the **HR strategic project portfolio**: scope definition, governance, planning, implementation, and monitoring. * Design, review, and enhance **end-to-end processes and protocols** across the employee lifecycle. * Propose and implement **new methodologies**, supporting HR teams in their adoption. * Serve as a **cross-functional liaison** with Operations, IT, Finance, Quality, and other corporate areas on key projects. * Coordinate HR’s response to **internal and external audits** (processes, evidence, controls). * Prepare executive documentation for Management: reports, presentations, proposals, KPI reporting. * Drive and align changes in internal policies and practices, acting as a catalyst for continuous transformation. **Scope and Interaction** * Functional authority to define and standardize HR processes across the organization. * Participation in **interdepartmental committees and projects** as HR representative. * Direct collaboration with the HR Directorate, HR specialist teams, and the Operations Directorate. **Requirements** **Experience** * 8–10 years in HR, with roles focused on **cross-functional management, projects, and processes**. * Experience in **HR consulting** (transformation, organization, processes, change). * Track record in end-user companies managing HR functions. * Experience leading complex projects with multiple stakeholders. * Highly desirable experience in **high-operational-intensity environments**: contact centers, retail, services, etc. **Education** * Bachelor’s degree in Psychology, Business Administration and Management (ADE), or related fields. * A **Master’s degree in HR, Organization, Transformation, or Change Management** is desirable. * Training in Project Management, process improvement, and HR methodologies. **Competencies We Seek** * Strategic vision and business acumen. * Cross-functional leadership and influence. * Methodological rigor and analytical thinking. * Autonomy and sound judgment in decision-making. * Executive communication, assertiveness, and negotiation skills. * Results orientation and commitment to continuous improvement.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
