SENIOR SOLUTIONS ANALYST - CHANNELS AND CUSTOMERS PLATFORM

Description

Job Summary: CDP Engineer to serve as the technical reference for the CDP solution within the Channels and Customers Platform, coordinating technical decisions and ensuring quality. Key Highlights: 1. Ensure the operation and stability of the CDP platform 2. Design and safeguard the technical architecture of the CDP 3. Support use case activation and provide technical expertise LOCATION: MAJADAHONDA - CR. POZUELO DE ALARCON, 50-1 The CDP Engineer acts as a platform engineer and technical reference for the CDP solution within the Channels and Customers Platform, coordinates technical decisions affecting the ecosystem, and continuously supports teams and vendors to ensure quality, availability, security, and orderly evolution of Adobe RTCDP and its integrations (ingestion, profile, segmentation, and activation), under a platform operational model with decision-making owners. JOB RESPONSIBILITIES (KEY FUNCTIONS) 1\. Ensure the operation and stability of the CDP platform Ensure CDP and all its integrations’ availability, performance, security, and continuity. Monitor environments, observability, alerting, incidents, and technical resolution. 2\. Design and safeguard the technical architecture of the CDP Define, maintain, and evolve the technical architecture of Adobe RTCDP within the Channels and Customers ecosystem. Align CDP design with corporate architecture, platform principles, and integration patterns (APIs, events, batch). Conduct design reviews and ensure compliance with guardrails and best practices. 3\. Govern the CDP data model in coordination with Data Ensure ingestion, transformations, schemas, and attributes comply with corporate standards. Guarantee identity, data quality, minimization, and consistency within the platform. Collaborate closely with the Data team to keep the model alive and avoid unnecessary replication. 4\. Support use case activation and provide technical expertise to business units Act as the technical reference for Marketing, Customers, and Business regarding the feasibility and configuration of use cases. Propose technical solutions that reduce time-to-market and increase reuse of CDP capabilities. Ensure activations meet quality, privacy, and architectural criteria. 5\. Lead technical evolution and technical debt reduction for the CDP Plan and prioritize technical improvement initiatives, refactoring, and capability optimization. Identify risks, obsolescence, and automation opportunities. Drive evolutions aligned with the Platform’s roadmap and corporate strategy. 6\. Coordinate vendors and ensure external service quality Ensure vendors comply with MAPFRE-defined engineering, quality, and architecture standards. Review deliverables, designs, configurations, and tests. Work with Adobe (Ultimate Success/Advisory) to validate critical configurations and resolve complex issues. 7\. Maintain comprehensive and up-to-date technical documentation Generate documentation covering architecture, integrations, data, activation flows, and operations. Define and maintain runbooks, acceptance criteria, and maintenance procedures. 8\. Promote platform engineering best practices for the CDP Integrate the CDP into the Platform’s CI/CD model: deployments, configurations, and automation. Ensure security-by-design, observability, traceability, and change control practices. Promote SRE culture: stability, efficiency, resilience, and operational metrics." EDUCATION AND REQUIRED KNOWLEDGE Academic Education Bachelor’s degree in Computer Engineering, Telecommunications, Mathematics, Data Engineering, or related fields. Desirable: Master’s degree in Software Architecture, Big Data, Data Engineering, or similar. Essential Technical Knowledge 1\. Expertise in Adobe RTCDP / AEP * Proficiency in Adobe Real-Time Customer Data Platform: * XDM modeling, schemas, datasets, attributes, identities. * Configuration and evolution of Real-Time Profile. * Segment building and optimization. * Configuration and governance of destinations (API, batch, streaming). * Governance & privacy rules, data policies, and tagging. 2\. Practical knowledge of other Adobe Experience Platform modules: AEP, Adobe Journey Optimizer, Customer Journey Analytics (desirable). Other Desirable Knowledge 1\. Architecture and Data Data platform and distributed systems architecture. Integration via APIs, events, batch flows, and cloud services. Deep understanding of data governance and quality. Experience with data ingestion and transformation models (ETL/ELT). CI/CD applied to SaaS platforms and integration components. Observability: logs, metrics, traces, dashboards, alerts. Secure design (security by design), secret management, regulatory compliance. Knowledge of messaging and activation tools (SFMC, AJO, Airflow, etc.). Technical certifications (valuable): Adobe AEP/RTCDP Architect or Practitioner. Adobe Real-Time CDP Technical Specialist. Cloud certifications (AWS/Azure/GCP). PROFESSIONAL EXPERIENCE REQUIRED FOR THE POSITION Minimum 5 years of professional experience in the required functions and knowledge