Product Manager

Description

Job Summary: We are seeking a CX Product Manager for a leading retail company, focused on translating user feedback into business strategies and serving as the qualitative reference point. Key Highlights: 1. Central role in the CX digital strategy for a retail industry leader. 2. Opportunity for professional growth and learning in a close-knit environment. 3. You will be the qualitative "brain" behind the digital strategy. **At Tribal, we’re looking for someone just like you! Are you interested?** **Tribal Worldwide \- Who Are We?** We are a growth-oriented design consultancy. We solve the challenges presented by our clients while maintaining close, honest, and direct contact with them at all times. Our goal is to deliver maximum impact when improving their businesses. We work with passion, delivering quality, honesty, and transparency across every single one of our projects. If you’re looking for a place to grow professionally, learn from highly talented people, and enjoy a close-knit environment, we want to meet you! **Why Are We Looking for You?** We are seeking a **CX Product Manager** to join the team of one of our most important clients: **a leading retail company in Spain**. Your mission will not be about moving pixels, but rather serving as the qualitative "brain" behind the digital strategy — translating what users feel and say into tangible business levers. We seek someone who can navigate between local business needs and the guidelines of a large international parent company, acting as the go-to expert whenever teams need to understand user behavior on the website. **What Will You Do With Us?** * **Local\-Global Liaison:** You will serve as the liaison between Spain’s Digital CX strategy and the global group’s guidelines or tools, ensuring that new international features align with the real needs of local customers. * **Qualitative Insights Hub:** You will be the internal reference point consulted by Business and Product teams. You will decide what to measure, when to launch a survey, and how to interpret data so the entire organization understands the user. * **Solution Validator:** You will participate in defining solutions by attending strategic sessions. Your role will be to validate whether proposals address issues identified in surveys and qualitative audits. * **Conversion Impact Analysis:** You will transform qualitative feedback into business arguments. You will draft concise, direct reports, extracting insights that serve as actionable levers targeting the customer’s key "pains." * **Database and Dashboard Review:** You will support reviewing databases and align dashboards within feedback tools. Your objective will be to build dashboards usable by all teams, enabling rapid, autonomous data extraction. **What Do We Expect From You?** * **Experience:** Minimum 4 years in CX, Digital Strategy, or Product Management roles, with a strong focus on qualitative analysis. * **Tool Proficiency:** Advanced hands-on experience with **Qualtrics** (dashboard creation and database management), plus experience with **ContentSquare** and **Jira**. * **Analytical and Synthesis Skills:** Ability to draft executive reports that convert complex data into clear business arguments. * **Communication Skills:** Ability to engage directly with diverse departments and manage communication with international teams. * **Product Mindset:** Although you won’t be designing, you must understand product language and know how to validate solutions against identified problems. * **English:** Fluent level, required for coordination with global teams and drafting technical documentation. **What Do We Offer You?** * 27 working days of vacation and summer working hours (mid-June to mid-September). * Personal development: English classes and access to wellbeing tools. * Most importantly: a "tribe" with a close-knit and honest atmosphere (and Monday afterworks — don’t miss them).