Position Summary: We are seeking proactive recent graduates or junior professionals to support commercial management, tourism services, and international customer service within a dynamic, multicultural environment. Key Responsibilities: 1. Support customer and travel agency relationship management and development. 2. Collaborate on optimization and commercialization of strategic services. 3. Handle and manage international requests and reservations. Welcome to Grupo Hotusa — The Happiness Industry Grupo Hotusa is a group of companies operating in the international tourism and hospitality sector. Since 1977, with over 5,000 employees worldwide, we drive the tourism industry through hotel management, distribution, and provision of services and solutions to independent hotels. Currently, we operate 287 owned hotels across 23 countries and partner with over 3,000 hotels in 89 countries. Within the group, Keytel positions itself as the world’s first alliance of independent hotels, offering a unique hotel acceleration model that combines strategic advisory and technology to enhance hotel competitiveness without compromising their identity. Meanwhile, Restel serves as the multinational reservation center, marketing over 125,000 hotels globally and connecting thousands of customers across all five continents, thereby facilitating global access to a broad hotel portfolio. Do you want to join the Happiness Industry? We are looking for recent graduates or junior professionals in tourism, proactive individuals eager to learn, to join our offices in Madrid (100% on-site). If commercial management, tourism services, or international customer service — among other areas — could be your next career step, this opportunity may interest you. Your main responsibilities may include: * Supporting customer and travel agency relationship management and development, focusing on loyalty and effective incident resolution. * Collaborating on optimization and commercialization of strategic services for independent hotels, negotiating terms and advising on sales strategy. * Handling and managing international requests and reservations, including follow-up, confirmations, and modifications to deliver high-quality service. * Working closely with internal teams to ensure smooth communication and achievement of commercial objectives. What Are We Looking For? * Recent graduates in Tourism, Business Administration, International Trade, Marketing, or Languages (vocational training programs or university degrees). * Advanced English proficiency; additional languages are valued. * Strong communication skills, ability to work in teams, and customer orientation. * Proactive profile with enthusiasm for professional growth in a dynamic, multicultural environment. * Prior experience (though not mandatory) in travel agencies, hotels, customer service, or reservations is valued. What Do We Offer? At Keytel, you will join a leading company in the travel industry, experiencing continuous growth and global expansion, committed to the ongoing professional development of its team. Additionally, as part of Keytel, you will enjoy the following benefits: * 50% discount at our premium hotels: Enjoy discounts of up to 50% at all our outstanding 4*/5* hotels worldwide, and up to 20% for your family members. * The Power Business School Training: 100% free and unlimited access to all training programs (MBA, digital, office software, soft skills, etc.) offered by our partner The Power Business School — the #1 online business school in the market, taught by top active professionals in the industry. * Language Training: Access to our language training programs, both in-person and online. * Employee Club Access: Benefit from various discounts and advantages across multiple categories (leisure, technology, sports, fashion, etc.). Enjoy free hotel nights: Through Keytel’s Referral Program, we reward referrals that result in hires. If you refer someone who gets hired