Sommelier - Alcobendas

Description

Job Summary: We are seeking a Sommelier to boost sales and improve performance, combining expert product knowledge with personalized customer service. Key Highlights: 1. You will boost sales and improve section performance. 2. You will attract, advise, and retain customers to ensure their satisfaction and growth. 3. You will master the product and propose continuous improvement initiatives. **Company Description** **Hello, Hallo, Hello! Do you want to join the team transforming the HoReCa sector?** If your answer is yes, keep reading — you’re in the right place. You’ve likely heard of us, or even know someone who works at Makro. Indeed, we have over 3,500 employees across Spain, but we’d like you to get to know us better. Makro is a subsidiary of the German METRO Group, whose mission is to elevate HoReCa distribution to the highest level by leveraging digitalization, delivery services, and maintaining constant focus on the customer and the success of their business. **Job Description** We are currently looking for a **Sommelier** to join our **Makro Alcobendas** team. Below are all the details about this role: **Your mission: you will boost** sales and improve **section performance**, combining your expert product knowledge with **personalized customer service**. Your work will be key to achieving the center’s commercial objectives. Your main **responsibilities**: * You will **attract, advise**, and **retain** customers visiting the center — and even accompany commercial managers when necessary — to enhance their **satisfaction and sales growth.** * You will **increase average transaction value, purchase frequency, and volume** using commercial tools and strategies. * You will **master the section’s products**, thoroughly understand suppliers, competitors, and pricing, and propose **continuous improvement initiatives.** * You will **supervise assortment, orders, stock, margins, and results**, proposing **action plans and commercial offers** aligned with objectives. * You will **foster a sales-oriented culture**, ensure team training, and guarantee the **achievement of individual and collective targets.** **Organizational context:** * You will report to the Commercial Manager and Sales & Operations Manager. * You will lead a team of 2–3 people. **Requirements** **What are we looking for in you?** * Minimum 3 years’ experience as a Sommelier in restaurant service or wine sales and advisory roles. * In-depth product knowledge (wines and spirits). * Academic training in sommellerie or related fields will be valued. * Strong leadership, communication, organizational, and customer-oriented skills will be appreciated. **Additional Information** **What do we offer?** Joining an international company, a wholesale distribution leader committed to continuously contributing to the culture and social life of the more than 30 countries where we operate. Benefits include Makro discounts, a 24/7 health consultation app, food basket, an extra day off at Christmas, the option to enroll in our flexible compensation plan, and much more. The opportunity for continuous development through top-tier learning resources such as our MPower platform, the Gofluent language program, and our Goodhabitz catalog featuring numerous *masterclasses*. Just as special moments are celebrated in bars and restaurants, at \#equipomakro we also celebrate special days throughout the year. This position offers a **permanent, full-time contract.** **We are ONE METRO** If everything you’ve read matches your professional expectations, wait — there’s more. At Makro, you’ll find an authentic, inspiring team passionate about the HoReCa sector (of course!) — a team where you can create and leave your mark. We call this team ‘ONE METRO’: a team with which we have fun, celebrate, progress, and win together. Only this way can we make a difference and reach the top. At Makro, we are committed to Gender Equality and pledge to uphold it throughout our selection processes.