The San Pablo CEU University Foundation is seeking a User Support Technician to cover a temporary absence: We offer:* Full-time schedule * Temporary contract Education:* University degree or vocational training related to IT Responsibilities:* Provide support to internal users (by phone or in person) for resolving incidents related to applications, equipment, and classroom technology * Monitor open and closed incidents to deliver optimal service in the shortest possible time. * Provide application support either on-site or remotely, including error analysis and detection, as well as communication of incidents to other relevant departments, to ensure proper resolution within the stipulated timeframe Experience:* Familiarity with IT incidents and ticketing tools used to track incident status and resolution. * Technical ability to investigate, resolve, and prevent future incidents that could disrupt normal IT service delivery, such as connectivity, applications, and equipment issues * Minimum 2 years of experience in positions with similar functions and responsibilities Competencies:* Service-oriented mindset * Results-driven orientation * Critical and solution-oriented thinking with strategic vision * Teamwork