Job Summary: We are seeking a Prinex RE Support Technician to lead the digital transformation of the real estate sector, ensuring rigorous support and delivering tangible business value. Key Highlights: 1. Paid initial training and professional career plan. 2. Hybrid work model and flexible working hours. 3. Collaborative environment and established technology company. At **PRINEX**, we have been leading the digital transformation of the real estate sector for over 30 years. As the leading ERP solutions provider for Real Estate, more than 1,800 companies and 10,000 users manage their businesses with our technology. We are looking for a **Prinex RE Support Technician** with experience in ERP support and customer service, who wishes to play a key role in the customer experience and grow within a technology company specialized in the real estate sector. **Table of Contents****\[****hide****]** 1 Mission 2 Responsibilities 3 Key Competencies 4 We Offer**Mission** To serve as the functional reference for our customers in using Prinex RE, ensuring rigorous, responsive, and value-driven support. ️**Responsibilities** * Functional support to customers (phone, email, and ticketing tools). * End-to-end management and tracking of technical and functional incidents. * Analysis, diagnosis, and resolution of incidents in ERP environments. * Escalation of critical incidents to Development and Product teams. * Remote advisory support on accounting, financial, and tax processes within the real estate domain. * Guidance on best practices and efficient system usage. * Collection of customer feedback to continuously improve the product. * Application of Information Management System policies. **Essential Requirements** * Prior experience in ERP support. * Experience in customer service within technology environments (SaaS/ERP). * Knowledge of finance, accounting, and taxation. * Ability to analyze functional incidents and accurately communicate them to technical teams. **Desirable** * Experience with or knowledge of Prinex ERP or the real estate sector. * Experience with ticketing tools and incident management. * Familiarity with multi-client environments and B2B support. **Key Competencies** **Technical** Ability to analyze and resolve functional incidents in ERP systems. Strong documentation skills and ability to structure functional documentation. **Customer Service** * Strong service orientation and focus on customer satisfaction. * Clear, structured, and pedagogical communication. * Empathy and active listening. * Ability to manage complex conversations and high-tension situations. * Solution-oriented mindset and effective case closure. * Efficient time management and request prioritization. * Proactive customer support and guidance. **We Offer** * Permanent contract. * Paid initial training program. * Career development and professional growth plan. * Hybrid work model and flexible working hours. * Flexible compensation (health insurance, childcare vouchers). * Collaborative environment with Development, Product, and other technical teams. * Opportunity to join an established and growing technology company. Data Protection: The data controller for the personal data you voluntarily provide is Shebel Consultoría y Servicios S.L.U. For further information, please consult our Privacy Policy: https://prinex.com/politica\-privacidad/ **SUBMIT CV**