**Do you have experience in Planning and Reporting areas? Are you passionate about team management?** **We’re looking for you!** At **Securitas Direct**, we are seeking a new **Supervisor** for our Scheduling & Reporting team, based at our Ciudad de la Imagen offices. Your mission will be to manage a team of 6 scheduling technicians, ensuring operational efficiency and service quality for customers. You will be responsible for supervising the proper workforce sizing of maintenance technicians across provinces, monitoring their availability according to activity forecasts and proactively addressing any deviations. Additionally, you will handle availability reporting, vacation control, and performance indicator tracking—supporting data-driven decision-making and contributing to continuous improvement within the area. **Key responsibilities:** * Team management, overseeing performance and fostering an efficient, collaborative, results-oriented work environment. * Ensuring appropriate service sizing across the entire national territory. * Proposing short-, medium-, and long-term improvement actions. * Managing vacations, staff rotation, absenteeism, and non-productive assignments to guarantee operational continuity. * Reporting on availability and/or any indicators or metrics related to area performance. * Participating in departmental projects through data analysis and monitoring progress, aiming to improve service quality and customer satisfaction. * Collaborating with cross-functional departments to enhance activity forecasting and support the opening of new positions. **Essential requirements:** * Minimum 2 years’ experience managing and developing teams. * Strategic vision and ability to drive transformational projects. * Results orientation, indicator analysis, and data-driven decision-making. * Strong customer orientation and commitment to service quality. * Passion for people development and inspirational team leadership. * Key competencies: leadership, effective communication, change management, influence, and ability to inspire others. * Advanced proficiency in basic IT tools (Office 365, Excel, PowerPoint…) and Power BI (DAX, Power Query). * Intermediate/advanced knowledge of Business Objects. **Desirable qualifications:** * Technical degree (Engineering, Mathematics, Statistics, etc.). * Knowledge of Forecasting and Budgeting. * High proficiency in the TOA tool. **Position specifications:** * Location: Ciudad de la Imagen, Madrid. * Full-time position. Our **DNA**: Passion, Commitment, Innovation, Teamwork, Trust, and Responsibility. At **Securitas Direct**, people are at the heart of everything we do. We strive to build a diverse and inclusive environment that guarantees equal opportunities, in line with our commitment to effective integration and zero tolerance for any form of workplace discrimination. Ready for the challenge? **Apply now!**