###### **OFFER DETAILS:** Offer Reference: HP250403 Description: CUSTOMER SERVICE AND ACCESS CONTROL IN LEÓN Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * LEÓN (LEÓN) * Published: 12/23/2025 * Number of Positions: 1 * Contract Type: Temporary * Working Hours: Reduced * Minimum Experience: 0 Months Features: **LogiRAIL**, a leading company in the railway sector, is seeking 1 candidate to join the Customer Service and Train Access Control team at León AV Station. **Main Responsibilities** * Communicating all necessary travel information to passengers in real time: schedules, departures, arrivals, delays, and cancellations * Controlling passenger access to trains via check-in using PDAs, verifying that tickets are valid for the given date and time * Providing information on schedules, routes, and railway services * Managing incidents * Last-minute service point: issuing, modifying, and canceling transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Customer service in the Club Lounge: personalized assistance, buffet replenishment, public address announcements, and document management * Assisting passengers with special needs * Collaborating with the station team to ensure smooth communication **What We Offer** * Initial training provided by the company * Corporate uniform provided * Reduced working hours (80%) * Rotating shifts from Monday to Sunday, mornings and afternoons, following a monthly schedule * Service hours: 07:30–13:30 / 16:30–20:00 * Expected Start Date: 01/01/2026 * Contract: To be determined based on service requirements **Application Period:** * Applications will be accepted from 12/23/25 to 12/26/25. Requirements: **Academic Qualifications:** Minimum Education: Intermediate Vocational Training * Computer literacy * **Professional Experience:** * Prior experience in customer service at railway stations or similar transportation environments (airports, terminals, etc.) will be valued. * Experience in information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical Competencies:** * Basic proficiency in computer tools and mobile telephony. Ability to write clearly and accurately. * **Personal Skills:** * Active listening and strong oral and written communication skills. * Good diction. * Ability to prioritize tasks according to urgency. * Organizational skills, attention to detail, and agility in recording information. Flexible working hours. * **Personal Profile:** * Proactive, responsible, and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if the schedule requires it.