Customer Service Agent (Temporary Replacement)

Description

Joinup is a corporate mobility platform that helps companies move more efficiently and sustainably. Founded in 2012, we today offer comprehensive solutions for businesses: taxis, group mobility, parking management, electric vehicle charging, carpooling, and mileage tracking. With over 800 clients (including companies from the IBEX 35\) and continuous growth, we are an innovative team committed to technology, sustainability, and people. We believe in a cleaner, smarter, and more connected future of mobility. Working at Joinup means being part of a rapidly expanding project where your talent makes a real impact on how companies move every day. **Responsibilities:** · Detailed planning and monitoring of each transfer · Receiving and making phone calls · Resolving customer and/or driver inquiries by phone · Managing incidents · Escalating unresolved incidents—due to complexity—to the relevant supervisor **What are we looking for?** We seek a candidate accustomed to new technologies and with at least two years’ experience in telephone customer service and incident management and resolution. Experience in similar roles will be valued. You must be familiar with the Microsoft Office environment. Knowledge of English is also required, although it is not mandatory. Your versatility and cross-functional ability in carrying out tasks are highly important to us. We love proactive, dynamic, and solution-oriented individuals who enjoy teamwork, contribute fresh ideas, and are as passionate about the project as we are. Our values—transparency, closeness, and passion—are fundamental; all members of the Joinup team are committed to them. **What do we offer?** Temporary replacement contract, Monday to Friday, 7:00 a.m. to 3:00 p.m.\. An excellent work environment and outstanding colleagues. If this challenge appeals to you, send us your CV! Ah—and don’t forget to tell us why you’re the person we should choose. We’re waiting for you! Job type: Full-time Application questions: * Are you available to attend the workplace in person during these hours? Experience: * Customer Service: 2 years (Mandatory) Work location: On-site employment