Roadside Assistance Operator

Description

Job Summary: Prosegur is seeking a Roadside Assistance Operator to join AVOS Tech, handling incidents via telephone and coordinating services to ensure customer safety. Key Highlights: 1. Stable professional opportunity with an excellent working environment 2. Prior selective training provided by Prosegur 3. Professional development and growth opportunities DESCRIPTION **Prosegur: Join Our Team as a Roadside Assistance Operator!** ================================================================================= At Prosegur, a global leader in security solutions and services, we are looking for a **Roadside Assistance Operator** to join our team at AVOS Tech. If you have a service-oriented mindset, are passionate about helping others, and seek a stable professional opportunity with an excellent working environment, this is your chance! **Who Are We?** Prosegur is a global company, a benchmark in the private security and services sector, operating in over 25 countries and supported by an exceptional workforce. At AVOS Tech, our technological operations center, we drive innovation and excellence in delivering services to our customers. **Your Main Mission:** As a Roadside Assistance Operator, you will be the key point of contact for our customers facing urgent situations on the road. Your role will be essential in providing them with a swift, efficient, and reassuring response, guaranteeing their safety and well-being. **Key Responsibilities:** * **Telephone Customer Support:** You will handle incoming calls from drivers and road users requiring assistance (breakdowns, accidents, etc.). * **Incident Management:** You will record and analyze information provided by the customer to determine the nature of the incident and required assistance. * **Service Coordination:** You will efficiently and promptly coordinate deployment of appropriate assistance resources (tow trucks, repair shops, roadside assistance). * **Follow-up and Support:** You will monitor ongoing services to ensure successful completion of assistance and keep the customer informed. * **Problem Resolution:** You will provide solutions and alternatives to customers, managing stressful or urgent situations with empathy and professionalism. * **Data Recording:** You will maintain up-to-date databases and information systems with details of each service and customer interactions. **What We Are Looking For:** * **Experience:** No prior experience in this role is required. We value your attitude and potential! * **Communication Skills:** Excellent ability to communicate clearly, empathetically, and professionally by phone. * **Customer Orientation:** Strong service vocation and genuine desire to help others. * **Problem-Solving Ability:** Skill in managing complex situations and making quick decisions under pressure. * **Organization:** Ability to manage multiple tasks and prioritize effectively. * **Proficiency with Technological Tools:** Aptitude for learning and using new computer systems and management software. * **Availability:** Availability to work the **afternoon shift**, Monday through Sunday (including public holidays). **What We Offer:** * **Contract:** Join a solid, high-growth company. * **Training:** **Prior selective training** provided by Prosegur, preparing you for the role. Training dates will be from **June 2 to June 9**, from 14:00 to 22:00\. * **Working Hours:** After training, working hours will be the **afternoon shift**, Monday through Sunday, with rest periods established by law. * **Salary:** Competitive salary commensurate with the position. * **Professional Development:** Growth opportunities within Prosegur and AVOS Tech. * **Work Environment:** A dynamic, collaborative work environment focused on the well-being of our team. * **Committed Company:** You will join a leading company committed to innovation, sustainability, and human capital development. **If you meet the profile and are ready to take on this exciting challenge, don’t wait any longer! Join Prosegur and help keep roads safe and stress-free. We look forward to welcoming you!** REQUIREMENTS * Prior experience in customer service, call centers, or similar roles will be valued. * Strong communication skills and customer orientation. * Proficient use of computer tools. * Knowledge of the automotive or roadside assistance sector will be valued.