Patient Experience Manager

Description

Position Summary: You will lead the patient experience strategy, identifying and designing improvement opportunities in collaboration with clinical teams, and training professionals. Key Highlights: 1. You will lead the hospital's patient experience strategy 2. You will identify and design opportunities for improvement 3. You will collaborate with the Quality, Safety, and Experience leadership team **Quirónsalud** --------------- Quirónsalud is Spain’s leading provider of healthcare services. We have internationally renowned experts in the biomedical field and a large team of healthcare and non-healthcare professionals who work daily to deliver the highest quality, specialized care in our country. At Quirónsalud, we seek top professional talent to continue offering differentiated healthcare services distinguished by quality, high specialization, and person-centered health care. **Job Description** ---------------------------- **At Quirónsalud, we not only lead the healthcare sector—we are transforming it.** Leveraging state-of-the-art technology and a network of over 58 hospitals across Spain and more than 180 healthcare centers throughout Europe—backed by Fresenius\-Helios—we operate with a clear mission: to improve lives. We seek professionals eager to grow, innovate, and join a team where excellence is part of everyday practice. **Join Our Team** **Position:** Patient Experience Manager. **Location:** Quirónsalud University Hospital Madrid (Pozuelo de Alarcón). **What Will Be Your Functions and Responsibilities?** * You will lead the hospital's patient experience strategy. * You will identify and design opportunities for improvement. * You will collaborate with the Quality, Safety, and Experience leadership team and clinical teams on improvement projects. * You will train and support teams. * You will prepare periodic reports for each area under your leadership. **What We Offer:** * Immediate hiring. * Permanent contract. * Full-time schedule, from 9:00\-18:00 h. * Internal mobility and promotion policy. * Attractive, competitive, and market-aligned salary package. * Flexible compensation for childcare, transportation, health insurance, and meals. * Strategic Training Plan enabling personal and professional development. * Access to the Quirónsalud Contigo program: + Financial wellness: access to the Payflow platform and exclusive discounts. + Health wellness: physical and mental well-being programs and access to the Digital Hospital. + Family wellness: initiatives focused on promoting healthy lifestyles and work-life balance. **We’re Waiting for You!** *At Quirónsalud, we promote integration and respect for diversity. Therefore, our selection processes are conducted under these principles. Likewise, the company declares its commitment to establishing and developing practices that foster and encourage equal treatment and opportunities between men and women, without direct or indirect discrimination based on gender. This principle forms part of our Corporate and People Policy, aligned with Organic Law 3/2007, of March 22, on Effective Equality between Women and Men.* **Requirements** -------------- * University degree or equivalent. * Advanced level of English. * Quality systems or audit training is desirable. * Prior experience in patient experience, within the healthcare sector, and in team management will be valued. Do you already have a profile on ? Autocomplete with b4work **Position:** PATIENT EXPERIENCE MANAGER**Department:** QS\-ADMINISTRATION**Location:** Pozuelo de Alarcón (Spain)**Contract Type:** Permanent**Working Hours:** Full-time**Sector:** Healthcare**Vacancies:** 1**Discipline:** Others**Work Mode:** On-site