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Job Summary: We are seeking a Customer Service representative to perform administrative tasks, customer service duties, and support commercial processes, ensuring customer satisfaction. Key Highlights: 1. Collaborate in commercial processes and convey business opportunities. 2. Ensure proper use and maintenance of material resources. 3. Prioritize tasks and ensure agreed quality levels. **Banco Sabadell** is the fourth-largest private banking group in Spain, comprising various banks, brands, subsidiaries, and affiliated companies covering all areas of financial business under a common denominator: professionalism and quality. A young and well-prepared team, equipped with the most modern technological and commercial resources, and a multi-brand, multi-channel organization focused on the customer enable **Banco Sabadell** to hold a prominent position in the personal and corporate banking market. **Reference:** **37958** **Vacancy:** **External Customer Service Role** **Location:** **Spain \> Madrid \> madrid** **Multi-location possibility: No** (1\) **What are we looking for?** -------------------------- We are currently seeking a new **Customer Service** representative for our **Madrid, Dr. Esquerdo** office. Your mission will be to carry out administrative and customer service tasks and support commercial processes, in accordance with defined quality standards and following established regulations and criteria. **Let’s talk about the project...** ---------------------------- Your main responsibilities and functions will include: * Execute administrative processes assigned by your line manager according to established service and quality requirements (quality standards). * Report to your line manager any concerns, complaints, or operational incidents gathered during customer interactions, without prejudice to resolving them immediately where possible. * Support commercial processes and communicate identified business opportunities/weaknesses arising from daily customer contacts. * Ensure proper use and maintenance of material resources assigned to your position, and strive to minimize consumption of supplies or consumables. * Dynamically apply the established organizational model, prioritizing tasks to be performed and ensuring service requirements and quality levels agreed upon by Operations Management and Business Units. **What do we value in your application?** ------------------------------------- We will value your application if: * You hold a diploma / degree or university bachelor's degree in a business-related field. * You have prior experience as an Administrative Assistant within the Commercial Network. * You possess basic insurance training (IDD – Insurance Distribution Directive). Banco Sabadell is committed to fostering work environments where people are treated with respect and dignity, promoting professional development of staff and guaranteeing equal opportunities in recruitment, training, and promotion, offering a workplace free from discrimination based on gender, age, sexual orientation, religion, ethnicity, or any other personal or social circumstance. Banco Sabadell is part of the network of companies awarded the “Equality in the Company” distinction granted by the Ministry of Equality. **Description** --------------- Customer assistance regarding queries on products and services related to the client’s economic and business activities. Guide, facilitate, and encourage transactions with the Bank while always ensuring customer satisfaction. Promote additional services and maintain solid, high-quality relationships with clients that foster long-term commitment and loyalty to the institution. **Competencies** ---------------- 62 Process Management (End-to-End flow) 314 Product/Service Expertise relevant to role 81 Fraud: Methods (phishing, smishing, etc.) 63 Commercial Management and Dynamics 229 Commercial Management and Dynamics for Companies/Institutions 283 Public Speaking Techniques 316 Administrative Tasks: Organization and Management 110 Incident Management and Tracking 357 Conflict Management Techniques 356 Customer Management Platforms (CRM, ticketing…) 355 Complaint Handling and Resolution 359 Product Management in Corporate Systems and Technology Platforms (1\) Multi-location: refers to the job location and encompasses/acknowledges/allows\* the possibility of working from any office or corporate center within the network, regardless of the physical location associated with your position, and respecting Telework guidelines. *Reproduction—total or partial—of any section herein, in any medium, is strictly prohibited without the prior written consent of Banco Sabadell Group.*
