**Company Description** **LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The company group employs around 87,000 people across 21 countries and generated consolidated sales of 5,000 million euros in 2024. The partnership between LEONI and Luxshare Group has been effective since mid-2025.** **LEONI's largest customer group comprises the global automotive supply industry, commercial vehicles and components. The company is one of the world's largest suppliers of complex wiring systems and customized cable harnesses. Its value chain also includes related components, from development through to production. As an innovation partner with distinctive expertise in development and systems, LEONI supports its customers on the path toward increasingly sustainable and connected mobility concepts, from autonomous driving to alternative powertrains and charging systems. To this end, LEONI develops wiring systems that reduce complexity and enable higher levels of automation through, for example, zonal architecture.** **Job Description** The Customer Quality Resident acts as the primary contact for customers and production plants regarding quality issues and escalations on an ongoing basis. **Your Tasks and Responsibilities:** * Maintains management of internal and external customer portals. * Supports implementation of LEONI's quality strategy based on customer requirements. * Participates in quality meetings with the customer. * Supports customer process audits and production process and product approval processes (product and process approval: ppa) within an OEM account. * Supports customers in problem resolution and follow-up of containment and rework actions. * Organizes and monitors rework and sampling activities (with external suppliers). * Supports the supply chain in case of logistical complaints from the customer, e.g., transportation, packaging, sequence changes, etc., and proposes solutions such as replacement (rework). * Manages model year changes, technical changes and customer OEM sampling processes, i.e., organization and follow-up activities. * Supports preparation of 8D reports (root cause analysis and actions) for customers and completes Omnitracker, e.g., LEONI complaint portal; i.e., initiation and final closure of claims. * Places orders for customer repair material and own stock. * Organizes meetings with LEONI production. **Requirements** * Degree in Electromechanical Engineering or similar. * 2 years of experience in a similar position. * Demonstrable knowledge of claim monitoring and handling, failure analysis, defect measurement, FMEA, quality assurance, quality tools and techniques. * Knowledge of analytical methods and analysis, presentation skills, 5S, customer focus, specific customer requirements, data analysis, define, measure, analyze, improve and control. * Experience in the automotive industry, wiring harness manufacturers is an advantage. * Advanced Spanish (C1) mandatory. Upper intermediate English as second language (B2). * Assertive communication skills, proactive attitude, decision-making ability and service mindset. **Additional Information** * Competitive salary depending on experience. * Permanent full-time contract. * Start date from January 1st. * On-the-job training. * Promotion opportunities. * Flexible working policy. *All individuals regardless of gender are always equally considered. For linguistic simplicity and better readability, only the masculine form is used in the text.* *LEONI processes your application data in a uniform IT system across the company and uses external service providers. By submitting your application, you are deemed to accept this procedure. LEONI ensures compliance with data protection.* LEONI Wiring Systems Spain, S.L.U.